NHTSA Complaint #10630271 — 2008 PORSCHE CAYENNE TURBO

IN 2010, I BOUGHT A '08 CAYENNE TURBO AT 40K MILES. PRIOR TO DELIVERY, I HAD PORSCHE DEALERSHIP RUN A SYSTEM CHECK TO CONFIRM THE VEHICLE WAS MECHANICALLY SOLID & FREE OF DEFECTS. SUBSEQUENTLY, THEY PERFORMED A REPAIR ON THE COOLANT PIPES (STILL UNDER FACTORY WARRANTY) AND ASSURED ME IT WAS IN EXCELLENT CONDITION TO PURCHASE. 105K MILES: CAYENNE'S STARTER WAS MAKING NOISES AND NOT FUNCTIONING 100% OF TIME, SO I BROUGHT VEHICLE TO THE SAME PORSCHE DEALERSHIP WHO HAD BEEN SERVICING IT SINCE 2010. THE STARTER WAS IMMERSED IN COOLANT. I WAS INFORMED THAT MY (PREVIOUSLY "REPAIRED") COOLANT PIPES HAD A LEAK & REQUIRED REPAIR. I REVIEWED MY PREVIOUS INVOICE FROM ORIGINAL "REPAIR" UNDER WARRANTY AT 40K MILES & IT APPEARED TO BE THE SAME ISSUE, SAME PART #S, ETC. I RECEIVED ANOTHER CALL A FEW DAYS LATER INFORMING ME THAT MY CAYENNE NOW HAD A SECOND COOLANT LEAK AT THE CROSSOVER PIPE TOWARD THE BACK OF THE ENGINE NEAR FIREWALL (REQUIRED REMOVAL OF THE ENGINE IN ORDER TO REPAIR). THE SERVICE GUY & PORSCHE TECH TOLD ME THE SECOND LEAK OCCURRED BECAUSE THE "FIRST" REPAIR (ACTUALLY THE SECOND, IF YOU CONSIDER IT WAS ALREADY REPAIRED UNDER WARRANTY AT 40K MILES) THEN PROPERLY PRESSURIZED MY COOLANT SYSTEM, CAUSING THE NEXT LEAK, REQUIRING THE "NEXT" REPAIR. APPARENTLY THE INITIAL REPAIR DONE AT 40K MILES WAS ONLY ENOUGH TO HOLD OUT UNTIL THE VEHICLE WAS OUT OF WARRANTY. PORSCHE MADE THE REPAIRS & REPLACED PLASTIC PIPES WITH ALUMINUM ONES THIS TIME, ON MY DOLLAR. I HAD TO PAY FOR TWO COOLANT REPAIRS, + A NEW STARTER, SOLENOID, & BATTERY, ALL COLLATERAL DAMAGE DUE TO THE PIPE LEAKS. '03-'06 CAYENNES HAVE WELL KNOWN AND DOCUMENTED COOLANT PIPE DEFECTS RESULTING IN A CLASS ACTION LAWSUIT AGAINST PCNA (SEE: CAYENNECLASSACTION.COM). '08S + ARE SURE TO FOLLOW. I CONFIRMED DUPLICATE PART #S/LABOR FOR WARRANTY REPAIR (NO COST) AND THIS REPAIR ($$$). $5,000.00+ REPAIR. NOT A TYPO. *TR