NHTSA Complaint #10630070 — 2014 BMW X5

THE DOORS ON MY BRAND NEW X5 OPEN SLIGHTLY AND BECOME AJAR WHILE DRIVING. WHEN THIS HAPPENS, THERE IS A 'THUNK' SOUND AND I CAN HEAR AIR NOISE DUE TO THE SMALL GAP. THIS HAPPENED ON 7/26/14 TO THE REAR PASSENGER SIDE DOOR. BMW NORTH AMERICA WORKED ON THE VEHICLE FOR SEVERAL DAYS REPLACING THE REAR DOOR LATCH MECHANISMS AND ADJUSTING THE TWO FRONT DOOR MECHANISMS. THE PROBLEM WAS NOT CORRECTED, ON 8/23/14 THE DRIVER'S DOOR ALSO BECAME AJAR WHILE I WAS DRIVING. WHEN IT HAPPENS IT IS SOMEWHAT STARTLING DUE TO THE SUDDEN 'THUNK', PARTICULARLY WHEN IT'S THE DRIVER'S DOOR. ON BOTH OCCASIONS, WHEN THE INCIDENT HAPPENS, THE DASHBOARD LIGHTS UP INDICATING THAT A DOOR IS NOT CORRECTLY CLOSED. THE DOORS ARE LOCKED WHEN THIS HAPPENS. THE VEHICLE IS EQUIPPED WITH SOFT-CLOSE DOORS. NOBOBY WAS TOUCHING THE DOORS WHEN THE PROBLEM OCCURRED...UPDATED 10/01/14 *BF UPDATED 02/27/2015 *JS......UPDATED 12/15/15 *BF UPDATED 06/16/2017*JS