NHTSA Complaint #10629906 — 2008 LEXUS RX350

MY HEADLIGHTS KEPT GOING OF AND ON AT CERTAIN POINTS, NOW AT NIGHT I HAVE NO LOW BEAM, IT APPEARS TO HAVE MOISTURE INSIDE THE LENS AND THE LENS ON ALL OF THE HEADLIGHTS ARE VERY FOGGY LOOKING. THEY LOOK LIKE THEY ARE 20 YEARS OLD. WHEN TAKEN TO THE DEALER IRA LEXUS IN BEDORD NH, THEY SAID IT IS NOT UNDER WARRANTY EVEN THOUGH I HAVE A LETTER FROM LEXUS DESCRIBING EXACTLY HOW MY LIGHTS ARE WORKING OR SHOULD I SAY NOT WORKING. I REALIZED THE PROBLEM WHEN I WAS STOPPED AND ISSUED A WARNING FOR HAVING A HEADLIGHT BURNED OUT. LEXUS IS TRYING TO BLAME IT ON A BALLISTER WHICH THEY WANT $900 TO REPLACE. I SAY IT IS WHAT IS IN THE LETTER THAT IS CAUSING THIS. I FEEL THEY ARE JUST TRYING TO CHARGE ME $900 FOR SOMETHING THAT SHOULD BE TAKEN CARE OF BY LEXUS. I HAVE OWNED LEXUS VEHICLE FOR YEARS AS WELL AS MANY FAMILY MEMBERS AND IT DOES SEEM LIKE IF YOU HAVE AN ISSUE IT IS NEVER UNDER WARRANTY OR IF IT IS, THEN SOMETHING ELSE CAUSED IT TO HAPPEN. IT IS SO HARD TO SEE AT NIGHT AND I FEEL THIS IS A HUGE SAFETY ISSUE THAT SHOULD BE TAKEN CARE OF BY THEM OR AT LEAST OFFER AND AFFORDABLE RESOLUTION NOT OVER $900 FOR A SINGLE HEADLIGHT, WHICH ACTUALLY COULD CAUSE THE OTHER HEADLIGHT TO GO. WHAT WOULD HAPPEN WITH THE OTHER HEADLIGHTS IN THE FUTURE. I AM GETTING SO DISAPPOINTED WITH LEXUS , SAD TO SAY THIS MAY BE MY LAST LEXUS VEHICLE. I HAVE OWNED THIS VEHICLE SINCE AUGUST 2009. *TR