NHTSA Complaint #10629849 — 2012 FORD FUSION

ON 7|8|2014 I BOUGHT A FORD FUSION AT MANDAL IN D'IBERVILLE. ON 7|21|2014 UNTIL 8|4|2014, IT WAS BROUGHT TO THE SHIP DUE TO STEERING REPAIR WHICH COST ME $50 OUT OF POCKET (COSTING THE WARRANTY $1661.14). ON 8|20|2014, THE CAR MADE A COMPLETE STOP IN TRAFFIC WHILE I WAS DRIVING IT. MANDAL INSTRUCTED ME TO CALL A TOW SERVICE TO HAVE THEM TOW THE CAR BACK TO THE DEALERSHIP. IT IS CURRENTLY STILL IN THE SHOP DUE TO FRONT END LOSE. THEY ARE NOW TELLING ME THAT IT WILL COST ME $165 PLUS TAXES OUT OF POCKET. I'VE CALLED AND SPOKEN TO THEM AND THEY ARE GIVING ME A HARD TIME SAYING THAT THEY HAVE NOTHING ELSE TO DO WITH IT BECAUSE IT IS NO LONGER THEIR RESPONSIBILITY. I HAVE HAD THIS CAR FOR LESS THAN TWO MONTHS AND IT IS ALREADY COSTING ME TOO MUCH. THEY ARE REFUSING TO RETURN THE CAR. I AM FRUSTRATED AND VERY DISAPPOINTED IN THE SERVICE THAT I HAVE RECEIVED AT MANDAL AND TRULY BELIEVE THAT I WILL NEVER AGAIN MAKE A PURCHASE WITH THEM NOR WILL I RECOMMEND THEIR BUSINESS TO ANYONE. IS THERE ANYTHING THAT I CAN DO ABOUT THIS? I REALLY NEED TO RETURN THE CAR AND BUY ANOTHER BECAUSE I AM SEVERELY DISSATISFIED WITH THE OVERALL SERVICE THAT I HAVE RECEIVED THUS FAR. *TR