NHTSA Complaint #10629456 — 2005 FORD FREESTYLE

THE CAR STALLED WHILE I WAS IN LAS VEGAS. I WAS DRIVING ON THE STREET AND ALL OF THE SUDDEN THE SPEED WENT DOWN AND I COULD CONTROL THE SPEED ("FAILED ENGINE SAFE MODE" APPEARED IN THE PANEL). I PARKED THE VEHICLE, TURNED IT OFF AND RE-STARTED IT. THE PROBLEM DIDN'T HAPPEN AGAIN. ON MY WAY BACK, TOOK IT TO FAIRWAY FORD IN PLACENTIA, CALIFORNIA. THEY REPLACED THE THROTTLE BODY, AIR INTAKE AND ENGINE ROLL RESTRICTOR. CAR WAS OK UNTIL 6/6/14 WITH 65,330 MILES WHEN THE SAME THING HAPPENED WHILE DRIVING AROUND MY HOUSE, TOOK IT TO FAIRWAY FORD AND IT WAS RECALL 12N03 ON THE VEHICLE (NEVER RECEIVED A NOTICE FROM FORD), THEY CLEANED THE THROTTLE BODY AND RE-PROGRAMMED THE PCM. 2 MOS. LATER, 8/28/14 SAME THING HAPPENED, AND FAIRWAY FORD TOLD ME THEY HAVE TO REPLACE THE THROTTLE BODY ASSEMBLY AGAIN AND I HAVE TO PAY $860. CALLED FORD CUSTOMER SERVICE AT 800-392-3673, TALKED TO [XXX] AND SHE SAID I COULD GET ANY FINANCIAL ASSISTANCE BECAUSE THE RECALL HAD EXPIRED. I ESCALATED THE SITUATION, AND A SUPERVISOR WILL CALL ME BACK ON TUESDAY 9/2/14. IF THIS HAPPENED ON THE FREEWAY I COULD GET REAR ENDED AND BE KILLED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR