NHTSA Complaint #10629095 — 2003 FORD ESCAPE STEERING

Complaint Details

ODI Number	10629095
Vehicle	2003 FORD ESCAPE
Component	STEERING
Date of Incident	August 21, 2014
Date Filed	August 28, 2014
Mileage	140,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

AT A SLOW SPEED, STEERING ALL OF THE SUDDEN BECAME ERRATIC. IT COULD NOT BE DRIVEN, SO MY LOCAL DEALER TOOK A LOOK AT IT. HE IS A CERTIFIED FORD MECHANIC. HE SAID THE SUBFRAME WAS DAMAGED AND IT WAS DIRECTLY RELATED TO THE RECALL #14S02 WHICH IS FOR A CROSSBAR TO THE SUBFRAME DUE TO A POTENTIAL LOSS OF STEERING. WE HAD TO HAVE IT TOWED TO THE ONLY FORD DEALERSHIP IN OUR AREA, ONEONTA FORD. THE PUT THE CROSSBAR IN AND PERFORMED ONLY THE SPECIFIC RECALL WORK. THEY ARE TELLING ME NOW THAT IT STILL CANNOT BE DRIVEN AS THE SUBFRAME IS DAMAGED. THIS IS DIRECTLY RELATED TO THE ISSUE AND THE RECALL. I DON'T FEEL I SHOULD HAVE TO PAY FOR THIS. ONEONTA FORD IS NOT DOING THE RIGHT THING. *TR

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