NHTSA Complaint #10628974 — 2014 FORD FOCUS POWER TRAIN

Complaint Details

ODI Number	10628974
Vehicle	2014 FORD FOCUS
Component	POWER TRAIN
Date of Incident	August 27, 2014
Date Filed	August 27, 2014
Mileage	13,344 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

THE TRANSMISSION WAS REPROGRAMMED A MONTH AGO FOR SERIOUS SHUDDERING AND STALLING. WITHIN A WEEK THE ENGINE WOULD RACE AND THE CAR WOULD NOT SHIFT GEARS. THE ENGINE WOULD ALSO STALL. IN INTERSTATE TRAFFIC THIS IS A SCARY DANGEROUS SITUATION. NOW THE DEALERSHIP SAYS THE CLUTCH IS OUT. I FILED A CASE WITH FORD AND A CUSTOMER SERVICE REGIONAL MANAGER WAS TO CALL ME BY THURSDAY..NO CALL...FRIDAY A CALL WAS PROMISED..NO CALL. MONDAY A PROMISE..NO CALL. TUESDAY A PROMISE OF A CALL..NO CALL. WEDNESDAY NO CALL..GET THE PICTURE. *TR

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