NHTSA Complaint #10628791 — 2012 DODGE RAM 1500

AFTER HAVING A BREAKDOWN, DUE TO ROAD DEBRIS DAMAGING A WHEEL / TIRE, I WAS LEFT STRANDED ON THE SIDE OF THE ROAD, AS I WAS UNABLE TO REMOVE MY SPARE TIRE AND CHANGE THE WHEEL AS MY EMERGENCY ROADSIDE JACK AND TOOLS TO LOWER THE SPARE TIRE WERE MISSING. I CONTACTED CUSTOMER SERVICE AND ADVISED THEM OF WHAT WAS GOING ON. THEY DECLINED TO HELP ME, AND FURTHER STATED THAT MOST VEHICLE DO NOT COME WITH SUCH ITEMS AS I HAVE ROADSIDE ASSISTANCE. I LET THE REPRESENTATIVE KNOW HE WAS INCORRECT IN MAKING SUCH A STATEMENT AS IT IS A REQUIREMENT AS FAR AS I WAS CONCERNED, MY MANUAL STATES I HAVE ONE, AS WELL AS THERE IS A PLACE FOR ONE TO GO, HOWEVER THE PACK IT'S SELF IS NOT THERE. HE THEN TOLD ME I SHOULD HAVE REPORTED THE PROBLEM SOONER. AFTER ASKING HIM HOW I WOULD HAVE KNOWN ABOUT IT UNTIL I HAD AN EMERGENCY, HE TOLD ME I SHOULD HAVE INSPECTED THE EQUIPMENT BEFORE PURCHASING THE VEHICLE. HE STATES SOMEONE MAY HAVE TAKEN IT, IF I LOANED OUT THE VEHICLE. AS THE CALL PROGRESSED AND HE WAS ABSOLUTELY SET ON NOT HELPING ME, I ASKED HIM WHEN HE LAST CHECKED ON HIS EMERGENCY EQUIPMENT, HE IN RETURN STATED WE WERE TALKING ABOUT MY VEHICLE AND WHAT I SHOULD HAVE DONE, NOT HIS OR WHAT OTHER PEOPLE DO. *TR