NHTSA Complaint #10628787 — 2006 NISSAN XTERRA

ON 5/19/2010 THE NHTSA AND NISSAN ISSUED A RECALL CAMPAIGN BULLETIN #NTB10-031A COVERING CERTAIN NISSAN VEHICLES MANUFACTURED BETWEEN 2006 AND 2008. THE RECALL WAS TO ADDRESS A POTENTIAL FUEL GAUGE ACCURACY. SPECIFICALLY, THE ISSUE CAN CAUSE THE FUEL GAUGE TO SHOW THE VEHICLE STILL HAS FUEL WHEN THE TANK IS ACTUALLY EMPTY. THIS COULD RESULT IN THE VEHICLE SHUTTING DOWN, RENDERING POWER STEERING, POWER BRAKES AND OTHER VEHICLE SYSTEMS INOPERABLE OR WHERE PERFORMANCE MAY BE GREATLY REDUCED, WHICH AT HIGHWAY SPEEDS COULD CAUSE OF LOSS OR CONTROL OR ACCIDENT. MY 2005 NISSAN TITAN WAS RECALLED FOR THE SAME ISSUE AND WAS IN FACT IMPACTED WHEN THE VEHICLE SHUT OFF AT HIGHWAY SPEED. I WAS FORTUNATELY ABLE TO CONTROL THE VEHICLE TO A SAFE STOP AND THE VEHICLE WAS FIXED UNDER AN IDENTICAL RECALL. IN JULY 2014, WHEN MY SON'S 2006 NISSAN XTERRA BEGAN TO EXPERIENCE SIMILAR SYMPTOMS. I CONTACTED NISSAN TO CONFIRM THAT VEHICLES INCLUSION IN THE AFOREMENTIONED CAMPAIGN. I SPOKE TO [XXX] AND OPENED CASE [XXX]. [XXX] INSTRUCTED ME TO HAVE THE VEHICLE DIAGNOSED AT A NISSAN DEALERSHIP (WHICH I DID), BUT SHE SUBSEQUENTLY DENIED COVERAGE UNDER THE RECALL STATING THAT THE VIN WAS NOT INCLUDED. SHE STATED THAT NOT ALL VEHICLES FOR THAT MODEL YEAR WERE INCLUDED IN THE RECALL, BUT RATHER WERE OFFERED EXTENDED WARRANTY COVERAGE FOR THE SPECIFIC PART WHICH MY VEHICLE WAS NOW BEYOND. THIS WAS NOT STATED IN THE CAMPAIGN NOTICE - I REQUESTED SHE ESCALATE MY CONCERN TO A SUPERVISOR. A WEEK LATER I WAS CONTACTED BY [XXX] (NO LAST NAME GIVEN) FROM NISSAN. [XXX] CONTRADICTED WHAT I HAD PREVIOUSLY BEEN TOLD BY STATING THAT ALL MODEL YEAR 2006 XTERRAS WERE ONLY GIVEN EXTENDED WARRANTY COVERAGE (I'M NOT SURE IF [XXX] OR [XXX] WERE AT THIS POINT LYING TO ME) AND THAT NISSAN WOULD NOT RECONSIDER MY REQUEST FOR COVERAGE. THIS IS MY 5TH NISSAN. I'M REQUESTING NISSAN COVER THE ~$380 REPAIR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR