NHTSA Complaint #10628687 — 2012 FORD FUSION

POWER STEERING WENT OUT ON A NUMBER OF OCCASIONS. AFTER TURNING THE CAR OFF AND ON IT WAS ABLE TO REBOOT AND THE STEERING STARTED WORKING OK. ON 8/26/14 THE POWER STEERING WENT OUT AND WILL NOT WORK. THIS IS A MAJOR SAFETY ISSUE AS THE CAR IS VERY HARD TO DRIVE WITHOUT IT (IT IS MUCH MORE DIFFICULT THAN OLD CARS WITHOUT POWER STEERING). TOOK THE CARE TO GOODYEAR WHO SAID THEY DIDN'T WANT TO TRY TO FIX IT. THEN TO ELK RIVER FORD WHO EXPLAINED THE POWER STEERING GEAR NEEDED REPLACED AT A COST OF $2200. THE ELECTRONICS WENT OUT AND THEY HAVE TO REPLACE THE WHOLE THING. THAT IS WAY TOO MUCH MONEY FOR A RELATIVELY NEW CAR THAT HAS BEEN WELL MAINTAINED. THIS STARTED AT APPROXIMATELY 45,000 MILES (MOSTLY HIGHWAY MILES). FORD CUSTOMER SERVICE SAID THERE WAS NOTHING THEY COULD DO TO HELP WITH THE EXPENSE. AFTER TALKING WITH THEM I NOTED THERE WERE MANY COMPLAINTS OUT ON THE INTERNET ABOUT THIS PROBLEM. IT IS HARD TO BELIEVE FORD CAN GET AWAY WITH NOT TAKING CARE OF A MAJOR SAFETY ISSUE LIKE THIS WITHOUT CHARGING THE CUSTOMER. THIS DOES NOT MEET REASONABLE EXPECTATIONS FOR WHAT IS SUPPOSED TO BE A GOOD CAR. IF NOT CORRECTED BY FORD, THIS WILL BE THE LAST ONE I WILL EVER PURCHASE ... YOU CAN PROBABLY INCLUDE ANY FAMILY MEMBER OR ANYONE WHO'S EAR I CAN GET. *TR