NHTSA Complaint #10628651 — 2003 TOYOTA SEQUOIA

WE HAD A STEERING LEAK, SO WE BROUGHT OUR VEHICLE FOR REPAIRS. THE MECHANICS DISCOVERED THAT OUR FRAME HAD ADVANCED AND UNSAFE LEVELS OF EROSION AND BREAKDOWN, FAR BEYOND THE AGE AND CONSIDERED CARE OF THE VEHICLE. WE FOUND THERE WAS A FRAME RECALL ON OUR MAKE AND MODEL, BUT TOYOTA IS SAYING IT EXPIRED TWO WEEKS BEFORE (JULY 31ST). WE WERE NEVER NOTIFIED ONCE ABOUT THIS OR ANY OTHER RECALL FOR THE SEQUOIA, BUT RECEIVE OTHER NOTICES FOR OUR OTHER TOYOTA REGULARLY. TOYOTA IS DOING NOTHING TO ASSIST IN REPAIR OR TRADE IN (WE PURCHASED AS A CERTIFIED PRE-OWNED TOYOTA FROM A TOYOTA DEALERSHIP, MCGEE IN HANOVER MA THREE YEARS AGO) AND WE ARE LEFT WITH A FAMILY VEHICLE THAT WE OWE $6K ON, YET HAS NO SALE OR TRADE IN VALUE DUE TO IT'S COMPROMISED STATE, AND ONE WE CAN'T DRIVE OUR CHILDREN IN. WE INVESTED NUMEROUS REPAIRS DUE TO THE VEHICLES AGE RECENTLY ($2K THIS WINTER, ALONG WITH NEW TIRES, ETC), ANTICIPATING THIS, LIKE OTHER TOYOTAS WE HAVE OWNED, WOULD GET US A COUPLE MORE YEARS. AFTER OPENING A CASE WITH TOYOTA AND REACHING OUT TO THE DEALERSHIP, WE ARE LEFT FRUSTRATED AND WITH NO OPTIONS, AND STRESS AND COST ARE ACCUMULATING AS WE DEAL WITH CAR RENTALS, ETC.DUE TO THE FACT THAT WE DON'T HAVE A CAR AND CANNOT AFFORD TOTAL REPLACEMENT AT THIS TIME. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR