NHTSA Complaint #10628634 — 2008 ACURA TL

ON 08/24/2014, FEW MINUTES AFTER LEAVING MY HOUSE, WHILE MAKING A LEFT TURN AT A LOCAL INTERSECTION W/ SPEED < 10 MPH, SUDDENLY I HEARD THIS LOUD METALLIC NOISE, N I FELT MY CAR HAD DROPPED A BIT. MY CAR STOPPED RIGHT IN THE MIDDLE OF STREET, N COULD'T MOVE AT ALL. LOWER BALL JOINT HAD SEVERED. PASSENGER FRONT WHEEL IS TILTED OUTWARD AT A 60 DEGREE ANGLE. RIGHT FRONT AXAL GOT PULLED OUT OF TRANSMISSION. CAR BODY DAMAGED BECAUSE ALL THE UNSUPPORTED WEIGHT PLACED ON TILTED WHEEL. THERE'RE WITNESSES, AND MY MOM IS W/ ME AT THE TIME OF INCIDENT. HAD AAA TOWED IT TO THE SHOP AND SINCE IT WAS CLOSED ON SUNDAY, I HAD TO WAIT TILL MONDAY TO CALL THEM FOR QUOTES. I WAS GONNA HAVE MY INSURANCE TAKING CARE OF IT, BUT FIGURED THIS HAS NOTHING TO DO WITH ME, I DIDN'T DO ANYTHING WRONG, N THE CAR NEVER HAD ANY MAJOR ACCIDENTS. I DID ALMOST ALL A1B1 SERVICES AT ACURA DEALER AND MOSTLY THOMAS ACURA LOCATED IN COVINA. I WAS THERE FOR SERVICE ON JULY 16TH, 2014, N THE REPORT THEY GAVE ME NEVER MENTIONED ANYTHING ABOUT BALL JOINT. I CALLED THOMAS ACURA ON MONDAY, 08/25/2014 REGARDING THE INCIDENT, THE GUY NAME [XXX] WANTED ME TO BRING IN THE CAR SO THEY CAN INSPECT IT SO THEY CAN DETERMINED WHO'S AT FAULT, BUT AT THE SAME TIME HINTING ME THERE'S MUST BE SOME SORTS OF IMPACT CAUSING THIS. I TOLD HIM THERE'S NOTHING ON THE STREET, AND NO OTHER PARTY/CAR HAS HIT MY VEHICLE. I HAD MY CAR TOWED FROM THE SHOP TO THE DEALER N LET THEM INSPECT IT. I ALSO SENT ACURA NORTH AMERICA AN EMAIL AND STATED THE INCIDENT. THE GUY NAME [XXX] FROM THOMAS ACURA CALLED ME BACK ON 08/26/14, N TOLD ME THAT THERE'S AN IMPACT, N I BETTER HAVE INSURANCE INFO READY. I AM PRETTY SURE ACURA N AMERICA IS GONNA TAKE THEIR SIDE. THERE MUST BE SOME SORTS OF DEFECTS BUT SEEMS LIKE THERE IS NOTHING I CAN DO. MY FAMILY COULD BE DEAD IF THIS HAPPENED ON A HIGHWAY. SOMEONE NEEDS TO DO SOMETHING ABOUT THIS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR