NHTSA Complaint #10628307 — 2013 KIA RIO

KIA RIO5 LX 2013 STARTED TO MAKE RATTLING / PINGING NOISE IN THE ENGINE AT 70000 MILES. I TOOK IT TO THE DEALERSHIP WAS TOLD THEY CAN'T HEAR IT. THE NOISE STARTED TO GET LOUDER AT 89000 MILES BROUGHT IT BACK TO DEALERSHIP AND THE TECHNICIAN SAID IT'S BECAUSE OF EXCESSIVE CARBON. THEN WAS TOLD TO DO DECARB, REPLACE SERPENTINE BELT, FUEL TANK FILTER & SPARK PLUGS AND THE PINGING WOULD GO AWAY. THE PINGING WAS STILL THERE BUT NOT AS BAD AROUND 94000 MILES BROUGHT IT BACK FOR PINGING HAD THE TECHNICIAN RIDE WITH ME AND HE AGREED IT WAS PINGING ALL THE TIME NOW. THEY DID ANOTHER DECARB SYSTEM ON IT AND TOLD ME THAT ITS NORMAL THE CAR IS GOING TO PING AND I SHOULD RUN 91 OCTANE EVERY 4TH TANK OF GAS. AT 96000 MILES CHECK ENGINE LIGHT COMES ON AND IT'S KNOCK SENSOR CODE THEY HAD TO CALL NORTH AMERICA KIA & KOREA OF KIA LOOKING FOR ANSWER TO SEE WHAT THE PROBLEM IS WITH MY CAR. MY KIA WAS AT DCH KIA OF TEMECULA FOR 7 DAYS AND THEY STILL COULDN'T GIVE ANSWER WHY OR WHAT WAS WRONG WITH MY CAR. THEY JUST SAID IT WAS ONE OF THOSE ISSUE THAT EVERYONE WAS SCRATCHING THERE HEADS AT. THEY USED A TOP ENGINE CLEANER AND THE KNOCK SENSOR CODE HAS BEEN STABLE FOR NOW BUT THE PINGING IS STILL THERE. THEY JUST KEEP TELLING ME I DRIVE TO MUCH & TO USE CHEVRON TECHRON FUEL ADDITIVE PLUS EVERY 4TH TANK USE 91 OCTANE. I CALL KIA CONSUMER AFFAIRS AND WAS TOLD MY CASE IS GETTING PASSED ON TO ONE OF THERE ANALYZE. FINALLY THE ANALYZE CALLED ME I ASKED HIM IF HE HAD MY PAPER WORK HE SAID NO HE DIDN'T NEED IT HE TALKED TO THE TECHNICIAN AT KIA OF TEMECULA AND WANTED TO HEAR MY SIDE. I EXPLAINED TO HIM MY ISSUES AND THE ANALYZE NICK SAID SO IS THE CHECK ENGINE LIGHT ON? REPLIED NO HE SAID SO IT'S FIXED THEN I EXPLAINED TO HIM NO SINCE KIA OF TEMECULA COULDN'T GIVE ME ANSWER WHY OR WHAT IS CAUSING THE ISSUES OF MY KIA RIO. NICK SAID HE WOULD CALL ME BACK, IT'S BEEN 2 WEEKS NO PHONE CALL BACK TO ME. *TR