NHTSA Complaint #10628290 — 2005 NISSAN PATHFINDER

CHECK ENGINE LIGHT CAME ON, AND AFTER BRINGING VEHICLE TO NISSAN DEALERSHIP, THEY INFORMED ME THAT DUE TO AN INTERNAL RADIATOR CRACK, THAT ENGINE COOLANT HAD LEAKED INTO THE TRANSMISSION COOLING COILS AND AS A RESULT TRANSMISSION FAILURE WAS IMMINENT AND THAT BOTH THE RADIATOR AND TRANSMISSION WOULD NEED TO BE REPLACED. THEN THEY INDICATE THAT THEY HAD EXTENDED THE ORIGINAL VEHICLE WARRANTY DUE TO THE VOLUME OF SUCH FAILURES, AND THAT THEY WOULD MAKE THE NECESSARY REPAIRS FOR A MEAGER $3,000 "COPAY". I LAUGHED BECAUSE I THOUGHT HE WAS MERELY MAKING A JOKE, BUT THEN FOUND OUT THAT THE JOKE WAS ON THE NISSAN CUSTOMERS. APPARENTLY AS A RESULT OF A CLASS ACTION LAWSUIT SETTLEMENT, NISSAN HAD AGREED TO THE WARRANTY EXTENSION. WHAT A SLAP IN THE FACE, TO SAY THAT IN LIEU OF RECALLING THE DEFECTIVE RADIATOR, AND MAKING A $500 REPAIR, THEY DECIDED TO ROLL THE DICE WITH THEIR REPUTATION AND THEIR CUSTOMER'S WALLET ON A POTENTIAL $3,500 TO $4,000 REPAIR. WHAT A MORON BUSINESS DECISION. THE SECOND JOKE CAME, WHEN I INQUIRED ABOUT THE WARRANTY ON THE REPAIR, AND THEY INFORMED ME THAT IT WAS ONLY 12 MONTHS OR 12,000 MILES. WHAT A VOTE OF CONFIDENCE IN THEIR $3,000 REPAIR (COPAY ??). SO FOR A FEW BUCKS MORE, I CAN HAVE AN INDEPENDENT SHOP DO THE REPAIR, AND GET A BETTER WARRANTY. INSULT # 3 CAME WHEN THEY OFFERED UP, THAT ALTERNATIVELY, THEY WOULD DISCUSS BUYER ASSISTANCE ON A NEW NISSAN VEHICLE. THEY PROBABLY HEARD ME LAUGHING IN JAPAN. *TR