NHTSA Complaint #10628288 — 2007 SATURN OUTLOOK

APRIL 2012 WAS THE FIRST TRANSMISSION FAILURE INCIDENT. UNDER WARRANTY AT THIS POINT 63000 MILES. CHECK ENGINE LIGHT COMES ON TRANSMISSION NOT SHIFTING PROPERLY, PRESSURE PLATES HAD DISINTEGRATED IN TRANSMISSION METAL IN TRANSMISSION FLUID. GMC HONORED WARRANTY AND TOOK CARE OF PROBLEM. 22000 MILES LATER, 2 YEARS PASS, CHECK ENGINE LIGHT COMES ON AND TRANSMISSION NOT SHIFTING CHANGING GEARS PROPERLY. CAR WAS USED FOR 20 MINUTE ROUND TRIP COMMUTE TO WORK, LOCAL SHOPPING. OCCASIONALLY A 4 HOUR ROUND TRIP RECREATIONAL GET AWAY. NO TOWING OR HAULING. LESS THAN AVERAGE DRIVING. TOOK VEHICLE TO MY MECHANIC, INFORMED THAT TRANSMISSION CODES 0752, 0700. MY MECHANIC REFERS ME TO A TRANSMISSION SPECIALTY SHOP, AS HE DIDN'T HAVE THE ABILITY TO PERFORM NECESSARY REPAIRS DIAGNOSTICS. AT THE TRANSMISSION SPECIALTY SHOP, SCAN CODE 0989 TRANSMISSION FLUID PRESSURE SWITCH, SHIFT SOLENOIDS STUCK ON. ADVISED WE NEED A NEW TRANNY, AS HE ALSO FOUND METAL PARTICLES IN TRANSMISSION FLUID. ADVISED 4 THOUSAND DOLLARS IS WHAT IT WOULD COST TO REPLACE TRANSMISSION. HERE WE GO AGAIN SAME PROBLEM THAT GM FIXED 2 YEARS AGO 22000 MILES AGO. THE DEALER WHO ORIGINALLY DID REPAIRS 2 YEARS AGO SAID OUT OF WARRANTY NOW YOU HAVE TO PAY OUT OF POCKET. CALLED GM HEAD QUARTERS. THEY HAD CAR PICKED UP BY TOW TRUCK FROM TRANNY SPECIALIST SHOP, AND TOWED 30 MILES AWAY TO CHASE CHEVROLET 30 MINUTES AWAY. THEY HAVE HAD MY CAR ALMOST 2 WEEKS NOW. THEY FINALLY CALL ME DAY NUMBER 12 TO TELL ME THEY FOUND CODE 0989 AND WOULD HAVE TO REPLACE THE TRANSMISSION CONTROL MODULE, AT A COST OF 800 DOLLARS TO ME AND GM WOULD PICK UP THE OTHER 400 DOLLARS, A 1200 DOLLAR REPAIR. I ASKED ABOUT THE METAL IN THE TRANSMISSION FLUID, SERVICE GUY TELLS ME IF I WANT THEM TO CHECK ON THAT ISSUE, AS REPORTED BY TRANNY SPECIALIST IT WOULD COST ME AND ADDITIONAL 24 HUNDRED DOLLARS TO TEAR ENGINE APART! *TR