NHTSA Complaint #10627996 — 2011 FORD FUSION

WHILE DRIVING THE VEHICLE AT 25 MPH I LOST THE POWER STEERING. I WAS ABLE TO SAFELY PULL THE VEHICLE INTO A PARKING LOT AND PLACE THE AUTO IN PARK. I TURNED THE CAR OFF AND BACK ON AND RECEIVE A SERVICE MESSAGE TO HAVE THE ADVANCE TRAC SYSTEM AND THE POWER STEERING SYSTEM SERVICED SOON. I ALLOWED THE CAR TO SIT FOR A FEW MINUTES, TURNED THE CAR OFF AND ON AGAIN AND THIS TIME THE WARNING MESSAGES CHANGED TO HAVE THE ADVANCE TRAC SYSTEM SERVICED AND THE POWER STEERING SYSTEM SERVICED NOW. I WAS UNABLE TO DRIVE THE AUTO. I CALLED A TOW AND THE CAR IS NOW SITTING AT FIRESTONE AUTO REPAIR. I'M ON THE PHONE WITH FORD NOW. THEY HAVE A RECALL FOR THIS ISSUE BUT ONLY FOR 2011'S MANUFACTURED AT THE KANSAS CITY PLANT. MY CAR WAS MANUFACTURED AT THE HERMOSILLO PLANT IN MEXICO. I'M ON HOLD NOW WITH FORD CUSTOMER SERVICE WAITING TO DISCUSS THIS TO SEE IF THEY ARE WILLING TO BROADEN THE RECALL TO COVER THE MEXICO PLANT. I DRIVE ON INTERSTATES IN CHICAGO EVERY DAY. IF THIS HAPPENS DURING A DAILY RUSH HOUR COMMUTE I WILL BE IN SERIOUS TROUBLE. THE FIRESTONE AUTO REPAIR DOESN'T REALLY KNOW HOW TO APPROACH THIS ISSUE. I HAVE READ THAT IT MAY HAVE SOMETHING TO DO WITH THE ROAD ANGULAR SENSOR OR THE VOLTAGE ON THE BATTERY. SUPPOSEDLY THE DEALER THAT I PURCHASED THIS AUTO FROM (MILADY NISSAN IN CRYSTAL LAKEK) GAVE ME A NEW BATTERY. I HAVE HAD THE CAR FOR 5 MONTHS. *TR