NHTSA Complaint #10627909 — 2006 CHEVROLET MALIBU

HELLO, I CONTACTED YOUR NATIONAL SERVICE LINE AND THEY REFERRED ME TO JACK WILSON CHEVROLET IN SAINT AUGUSTINE. WE HAVE HAD THREE RECALLS ON THIS VEHICLE AND NO RESOLUTION ON ANY OF THEM. VIN# [XXX] 2006 CHEVROLET MALIBU MAXX 65000 MILES STEERING ISSUE, TOOK TO A DEALER SHIP IN JACKSONVILLE, FL., THEY TOLD ME IT WAS A BRAKE ISSUE. HAD THE FRONT BRAKES REPLACED AND STILL HAVE THE ISSUE AND CHARGED ME 60.00 FOR A WRONG DIAGNOSIS. RECEIVED LETTER ON 7-18-2014, RECALL #13036, NO PARTS AVAILABLE AND DO NOT KNOW WHEN THEY WILL BE AT THIS TIME. RECEIVED LETTER ON 8-11-2014, RECALL #14152, NO PARTS AVAILABLE AND DO NOT KNOW WHEN THE WILL BE AT THIS TIME. THE NATIONAL CUSTOMER SERVICE CENTER CALLED JACK WILSON AND SET UP FOR ME TO GO AND HAVE THEM INSPECT RECALL ITEMS AND LET ME KNOW THAT THERE WAS NO EMINENT DANGER. I WENT TO JACK WILSON AND SPOKE WITH THE SERVICE PERSON [XXX] WHICH DID NOT HAVE THE INSPECTION DONE. SHE WAS WILLING TO INSPECT THE STEERING ISSUE WHICH SHE SAID WAS NOT A RECALL ISSUE BY TURNING THE STEERING WHEEL BACK AND FORTH AND DID NOT HAVE A CERTIFIED TECHNICIAN EVEN LOOK AT THE CAR. THIS CAR IS MY MOTHER'S ONLY CAR, SHE IS 84 AND DOING WELL UNTIL SHE GOT THESE RECALL LETTERS. SHE DOES NOT FEEL SAFE TO DRIVE THIS CAR AND NO ONE CAN TELL ME WHEN THE PARTS WILL BE AVAILABLE FOR THE REPAIRS TO BE COMPLETED. [XXX] I AM CONTACTING GM FIRST WITH THIS AS YOU REQUESTED. PLEASE HELP US WITH THIS MATTER, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR