NHTSA Complaint #10627330 — 2010 FORD FUSION

NHTSA CAMPAIGN NUMBER 11V574000 NEEDS TO BE EXPANDED. MY 2010 FORD FUSION HAD A FRONT WHEEL STUD BREAK OFF ON THE DRIVERS SIDE AT APPROX. 43,500 MILES. THE DEALER AND FORD CUSTOMER CARE TOLD ME IT WASN'T UNDER THE RECALL BUT REPLACED IT IN "GOOD FAITH" SINCE THE CAR WAS ALREADY AT THE DEALER FOR A NON-RELATED RECALL. AT 63,688 A STUD BROKE OFF OF EACH OF THE FRONT WHEELS. DEALER AND FORD AGAIN TOLD ME IT WASN'T COVERED UNDER THE RECALL. THIS COST ME $267.58. AFTER MUCH COMPLAINING FORD DECIDED TO REIMBURSE ME FOR $167.58 AND CHARGE ME A $100 DEDUCTIBLE. NOW AT 81,000 MILES YET ANOTHER WHEEL STUD BROKE OFF OF THE DRIVERS SIDE FRONT WHEEL AND AGAIN THE DEALER AND FORD TELL ME I'M NOT COVERED UNDER THE RECALL. THE RECALL WAS FOR 2010 FUSIONS, WITH STEEL WHEELS BUILT AT THE HERMOSILLO PLANT - WHICH MINE WAS. THE RECALL DATE RANGE WAS DECEMBER 1, 2009 THROUGH NOVEMBER 13, 2010. MY VEHICLE BUILD DATE NOVEMBER 28, 2009 (WHICH WAS A SATURDAY) JUST 2 DAYS PRIOR TO THE BEGIN DATE. THIS VEHICLE WAS BUILT AT THE PLANT IN QUESTION AND IS EXPERIENCING THE PROBLEM AS SPECIFIED IN THE RECALL (A TOTAL OF 4 LUG STUDS HAVE BROKEN OFF WITH A POSSIBILITY OF 6 MORE BREAKING) BUT BECAUSE OF 2 DAYS (WHICH COULD VERY POSSIBLY BE A BACK-DATE FOR AN ACCOUNTING OR A PRODUCTION REPORT) FORD CLAIMS IT'S NOT COVERED BY THE RECALL. THIS IS FORD'S WAY OF IGNORING THEIR RESPONSIBILITY TO A VERY DANGEROUS SITUATION. THERE ARE NUMEROUS CLAIMS ON THIS SITE REGARDING THIS SITUATION. NHTSA SHOULD EXPAND THE RECALL AND REQUIRE FORD TO REPLACE ALL LUG STUDS (NOT JUST THOSE THAT ARE BROKEN AT THE TIME) ON THE ENTIRE 2010 PRODUCTION OF FUSIONS BUILT IN HERMOSILLO WITH STEEL WHEELS. THIS IS NOT ABOUT THE COST OF REPAIR, THIS IS TO PREVENT SERIOUS INJURY THAT FORD COULD PREVENT. *TR