NHTSA Complaint #10626692 — 2003 FORD TAURUS

TIRES issue reported to NHTSA

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Complaint Details

ODI Number	10626692
Vehicle	2003 FORD TAURUS
Component	TIRES
Date of Incident	June 17, 2011
Date Filed	August 20, 2014
Mileage	27,688 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

TIRES ON MY 2003 FORD TAURUSES WORE DOWN TO STEEL BELTS WITH RUBBER SEPARATING FROM BELTS CAUSING TIRE REPLACEMENT UNDER (2) 20,000 / (2) 28000 MILES. CALLED FORD'S HQ CS AN RECEIVED A LETTER 01/27/2012 FROM HQ CS WAS TOLD BY FORD MOTOR CS TO TAKE THE LETTER SENT TO ME TO A DEALER. SHOWED THE LETTER FROM FORD MOTOR HQ CS TO LOCAL DEALER BUT WAS TOLD WE DO NOT COVER DEFECTED TIRES AFTER THEY CALLED AN YELLED AT THE CS REP. IN FRONT OF ME FROM FORD'S HQ AT WHICH TIME I SAID BUT THE LETTER ASK THE DEALER TO HONOR MY REIMBURSEMENT FOR PARTS & SERVICE COMPLAINT. THE DEALER'S SERVICE MANAGER FIRMLY ASK ME TO LEAVE AFTER BRINGING TO THEIR ATTENTION IF I WAS THE CS REP. I WOULD NOT HONOR IT EITHER AFTER BEING YELLED AT LIKE. THAT'S WHEN THE SERVICE MANAGER ASK ME TO LEAVE FIRMLY SO I HONOR HIS REQUEST AN LEFT. ALSO, MY 2006 FORD TAURUS HAD WEAR ISSUES. SINCERELY, A VERY DISSATISFIED CUSTOMER *TR

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