NHTSA Complaint #10626564 — 2005 LEXUS RX330

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10626564
Vehicle	2005 LEXUS RX330
Component	STRUCTURE:BODY
Date of Incident	March 9, 2011
Date Filed	August 20, 2014
Mileage	55,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

MY VEHICLE HAS ALWAYS BEEN PARKED IN A GARAGE, AND I HAVE ALWAYS USED A SHIELD IN THE FRONT WINDOW WHEN IT IS PARKED OUTSIDE REGARDLESS OF WEATHER. I AM FANATICAL ABOUT CLEANING AND USED ONLY CLEANERS, CONDITIONERS, ETC THAT LEXUS HAD RECOMMENDED (BASICALLY I ONLY BUY WHAT LEXUS SELLS TO CARE FOR MY SUV). IN EARLY 2011, MY DAUGHTER NOTICED A VERY LARGE CRACK IN THE DASH RIGHT ABOVE THE GLOVE COMPARTMENT. (WE WERE GETTING INTO THE VEHICLE NOT MOVING, ETC). LATER THAT AFTERNOON WE GOT BACK INTO THE VEHICLE AND NOT ONLY WERE THERE MORE CRACKS, BUT HUGE CHUNKS HAVE FALLEN OFF AND LITERALLY THE PIECES THAT FELL OFF JUST DISINTEGRATED WHEN PICKED UP. THIS IS UNACCEPTABLE AS TOYOTA HAS ADDRESSED THIS ISSUE, ALBEIT ONA CASE BY CASE BASIS, BUT I HAVE SEEN THOUSANDS OF FORUMS & POSTS OF OTHERS HAVING THE EXACT SAME ISSUE NO MATTER LOCATION, MILEAGE OR CARE OR CONDITION OF VEHICLE. LEXUS SHOULD STAND BY THEIR PREVIOUS REPUTATION FOR BEING A LUXURY VEHICLE AND NOT COMPROMISING ON THE INTEGRITY OF THEIR PRODUCT AND REPLACE OR FIX OR REIMBURSE THOSE THAT ARE AFFECTED! I AM A SINGLE MOM WITH THREE KIDS AND I CANNOT AFFORD TO PAY OUT OVER $3000 TO REPAIR SOMETHING THAT IS CLEARLY A MANUFACTURER DEFECT NOR SHOULD THE THOUSANDS OF OTHERS DEALING WITH THIS PREPOSTEROUS SITUATION WE ARE FACED WITH. LEXUS NEEDS TO STEP UP TO THE PLATE AND TAKE CARE OF THIS!! *TR

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