NHTSA Complaint #10626380 — 2012 FORD FUSION

ABOUT A MONTH AGO MY CARS POWER STEERING LOCKED UP AND I BARELY MADE IT TO A GARAGE THAT HAPPEN TO BE DOWN THE ROAD FROM MY WORK. THE MECHANIC TOLD ME HE DIDN'T HAVE THE FORD EQUIPMENT TO FIX THE PROBLEM, BUT ALSO LET ME KNOW THAT ALL HE COULD AND THEY(FORD DEALERSHIP) WOULD DO WAS TO RESET THE POWER STEERING ASSIST FAULT SYSTEM AND I WOULD RUN INTO THIS PROBLEM AGAIN. ABOUT TWO DAYS AGO MY GIRLFRIEND WAS DRIVING MY CAR AND THE STEERING WHEEL SUDDENLY LOCKED UP MID-TURN AND SHE BARELY MADE IT TO A PARKING LOT. SHE TURNED THE CAR OFF AND AFTER A FEW MINUTES TURNED THE CAR ON AND IT WORKED (THE LIGHT WAS OFF AND THE STEERING WHEEL TURNED EASILY). SHE MADE IT HOME SAFELY. THIS MORNING WHEN I WENT TO TURN MY CAR ON, THE POWER STEERING ASSIST FAULT LIGHT CAME ON AND MY STEERING WHEEL WOULD NOT BUDGE. I READ IN THE MANUAL THAT THE POWER STEERING SYSTEM GETS TURNED OFF WHEN THERE IS A PROBLEM AND WILL NOT TURN ON AGAIN UNTIL TAKEN TO MECHANIC. CURRENTLY MY CAR IS SITTING IN MY DRIVEWAY GOING NOWHERE. I ALSO DID SOME RESEARCH AND TRIED TO RESET THE SYSTEM MYSELF, BUT DETACHING THE BATTERY PLUGS, WAITING AWHILE AND THEN REATTACHING THEM TO TRY TO "RESET" THE SYSTEM. THIS DID NOT WORK AS WELL. I ALSO READ AND FOUND THAT THIS PROBLEM WITH POWER STEERING IS TOO COMMON AMONG OTHER FORD FUSIONS, YET THERE HAS BEEN NO RECALL MADE. THIS NEEDS TO BE LOOKED INTO IMMEDIATELY. THERE ARE OTHER FORD CARDS THAT ARE HAVING RECALLS ON THE SAME ISSUE. *TR