NHTSA Complaint #10626226 — 2013 DODGE AVENGER

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 10626226
Vehicle 2013 DODGE AVENGER
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage 7,500 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State ID

Consumer Description

I BOUGHT THE 2013 DODGE AVENGER IN JAN. 2013. MARCH 2013 CAME AND MY WINDSHIELD WIPERS WOULD START WIPING DO TO THE OVER CAST AND SHADOWS. WHEN I TOOK IT TO DODGE THEY TOLD ME THERE WAS NOTHING THEY CAN DO BECAUSE IT WASN'T HAPPENING THEN IN FRONT OF THEM. THEN AT 7500 MILES IN JULY 2013 MY BRAKES STARTED MAKING LOUD NOISES. AT FIRST IT WAS ONLY WHEN I BACKED UP THEN COME AUGUST IT WAS ALL THE TIME. AFTER 5 VISITS OF SCUFFING THE ROADERS UP THEY SAID IF IT HAPPENED AGAIN THEY SAID THEY WOULD REPLACE EVERYTHING IN THE BRAKE SYSTEM CAUSE THERE WAS A LARGE AMOUNT OF COMPLAINTS IN THE 300 MODELS, DARTS, AND AVENGERS. FIRST TRIP TO THE SERVICE DEPARTMENT THEY SAID THEY REPLACED THE WHOLE BRAKE SYSTEM ... BRAKES, ROADERS, AND PADS...(THEY STATED THEIR WAS SCARES IN THE ROADERS AND IT SHOULDN'T OF BEEN THAT WAY WITH ONLY 7500 MILES) TO THE FRONT AND REAR . THEY ALSO STATED THEY LEFT MY ACCOUNT OPEN INCASE THAT DIDN'T WORK. HOWEVER THAT WAS A LIE THEY ONLY DID THE REAR AND THAT SAME DAY THE FRONT WAS SO BAD I COULDN'T DRIVE IT. 3 DAYS LATER THEY GOT IT BACK IN TO THE SERVICE DEPARTMENT AND DID THE WHOLE FRONT SYSTEM OF THE BRAKES. THAT WORKED FOR 1 WEEK AND I'M REALLY MAD. I HAVE CALLED 17 TIMES LEFT VOICEMAILS FOR THE DEALER SHIP MANAGER AND SERVICE DEPARTMENT. MY BRAKES NOW ARE STICKING AND STILL LOUD AS EVER. THEY STILL HAVE NOT RETURNED MY CALL. I ONLY HAVE 18000. MILES ON THIS CAR. I WOULD LIKE TO HAVE IT FIXED. THIS IS NOT ONLY ME HAVING THIS ISSUE. HELP US BE SAFE RECALL FOR FIX THE PROBLEM PLEASE. *TR

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