NHTSA Complaint #10626051 — 2003 SATURN L200

MY IGNITION SWITCH FROZE WHILE WE WERE IN LINE WAITING FOR THE FERRY. WE COULD NOT START OUR CAR, OR GET IT OUT OF PARK, OR TURN THE WHEEL, OR CLOSE THE WINDOWS. WE HAD TO GET IT TOWED OFF THE ISLAND TO THE NEAREST DEALER ($423.76). WE TALKED WITH SATURN'S IGNITION HOTLINE AND WERE TOLD OUR CAR IS NOT COVERED BY THE RECALL ALTHOUGH THE SWITCH AND ITS FAILURE APPEAR TO BE THE SAME AS RECALLED VEHICLES. WE PAID $735.80 TO GET A NEW SWITCH INSTALLED (LOSING USE OF THE VEHICLE FOR TWO WEEKS WHILE THE WORK WAS DONE). DURING THE TIME THE SATURN WAS WAITING FOR REPAIRS ON THE DEALER'S LOT, IT RAINED HARD AND THE INTERIOR OF THE CAR WAS SOAKED. I HAD REQUESTED THAT THE WINDOWS (FROZEN OPEN) BE SECURED AND HAD BEEN ASSURED THEY WOULD BE DEALT WITH. THE SEAT AND FLOOR MATS WERE SOAKED. THE SEAT CONTROL ELECTRONICS SHORTED OUT AND MAY HAVE TO BE REPLACED. WE'LL ALSO HAVE TO HAVE THE DOOR PANELS PULLED TO SEE IF THERE IS HIDDEN DAMAGE INSIDE THE DOORS. WE WOULD LIKE OUR COSTS REIMBURSED. EVEN MORE IMPORTANT, WE WOULD LIKE THE RECALL EXTENDED TO OUR MODEL AND ANY OTHER GM CARS WITH THIS DEFECT. WE ARE VERY FORTUNATE OUR SWITCH FAILED WHEN THE CAR WAS STOPPED IN A SAFE PLACE! OTHERS HAVE NOT BEEN AS FORTUNATE. *TR