NHTSA Complaint #10625856 — 2011 SUBARU FORESTER

I WAS DRIVING DOWN TO QUEENS TO SEE MY WIFE'S FAMILY AND AS SOON AS I PASSED A TRUCK I HEARD SOMETHING HIT MY CAR. AS SOON AS I GOT INTO LONG ISLAND, I HEARD THE ENGINE REVVING AS IF IT WERE A DIESEL ENGINE. I STOPPED AT A SHOP AND THEY LISTENED TO IT AND SAID THAT IT IS AN INTERNAL ISSUE IN THE ENGINE AND NOT TO DRIVE IT. THEY HELPED ME OUT BY FINDING THE CLOSEST DEALERSHIP AND THEY CALLED. THE GUY FROM THE SHOP CALLED SUBARU AND THEY TOLD HIM TO CALL THE TOW TRUCK TO GET THE VEHICLE TOWED TO THEIR SHOP. THAT WAS MESSED UP, HAVE A NON PARTY CALL FOR A TOW?? THEN THE GUY TAKING MY ORDER, DIDN'T GIVE ME A RECEIPT NOR MY COPIES OF THE SERVICES FROM THE PAST. I HAVE EXTENDED WARRANTY WHICH I AM ENTITLED TO A RENTAL CAR BUT WAS STUCK WITHOUT A VEHICLE AND NEEDED A VEHICLE TO GET BACK TO WORK WHICH I LIVE 3-1/2 HOURS AWAY FROM THE SHOP AND NOW I AM STUCK PAYING FOR TOLLS AND HAVE A HOLD ON MY CREDIT CARD BECAUSE OF SUBARU. ON FRIDAY I WAS TOLD THAT THEY WOULD CALL, I HAD TO CALL BECAUSE THEY NEVER CALLED ME BACK. THEN THEY TELL ME THAT IT IS THE ENGINE AND THEY HAVE TO DROP THE OIL PAN ON MONDAY. THE WORST THING IS THAT I HAD REPORTED ENGINE PROBLEMS AT 47,000 MILES WHICH I HAVE IT DOCUMENTED FROM THE DEALERSHIP AND THEY SAID THAT IT WAS NOTHING.... JUST LIKE ALL OF THE ELECTRICAL PROBLEMS I HAD WITH MY WINDOW IN THE PAST... AND CHECK ENGINE LIGHT COMING ON IN THE PAST.... NOW AFTER THIS MAJOR ISSUE THEY WANT MORE PAPERWORK... THIS IS JUST MESSED UP. *TR