NHTSA Complaint #10625832 — 2009 AUDI A4

ENGINE BURNED EXCESSIVE OIL AND WAS STILL UNDER WARRANTY. DURING THE SERVICING IN AUGUST 2013, WAS INFORMED THAT THIS IS NORMAL OIL CONSUMPTION. ABOUT 2QTS BETWEEN SERVICING. I ALSO INFORMED THAT I OCCASIONALLY SMELLED BURNING OIL AND ADVISED THE TECH TO LOOK FOR LEAKS. WAS TOLD NO PROBLEM FOUND. AFTER THE WARRANTY EXPIRED IN 2013, TOOK IT FOR SERVICING IN 08/01/2014 AND DEALER INFORMS THAT CAM SEAL IS LEAKING AND IS A $1000 FIX. THIS TIME I WAS TOLD THAT I MAY SMELL BURNING OIL!! MY CAR AT PRESENT HAS LESS THAN 22,000 MILES! I HAVE NOTICED THE OTHER PEOPLE BRING UP THE ISSUE OF EXCESSIVE OIL CONSUMPTION AND THE SERVICE DEPT PROVIDES A BOGUS ANSWER. I BELIEVE NHTSA SHOULD COMPEL AUDI TO FIX ISSUES ON DEFECTIVE DESIGNS REGARDLESS OF MILEAGE OR WARRANTY. IT IS HIGHLY UNETHICAL TO CHARGE CUSTOMER FOR THOUSANDS FOR A KNOWN DEFECT AND THAT TOO RIGHT THE YEAR AFTER THE WARRANTY HAS EXPIRED. I BELIEVE THE DEALERSHIP HID THE CAM LEAK TO AVOID THE COST TO AUDI DURING THE WARRANTY PERIOD. I APPRECIATE ANY HELP REGARDING THIS ISSUE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR