NHTSA Complaint #10625807 — 1992 DODGE SHADOW

THE RECALL REPAIR ON THIS VEHICLE WAS INCORRECTLY PERFORMED. I AM FRIEND OF THE ORIGINAL OWNER OF THIS CAR. SHE HAD PURCHASED THIS CAR WHEN IT WAS NEW. FROM DAY ONE, I HAD NOTICED THAT THE SEATS IN HER CAR WERE NOT LOCKING INTO POSITION WHEN FRONT PASSENGER AND DRIVER WERE SEATED. SEVERAL YEARS LATER (1999?), DODGE HAD ISSUED A RECALL ON HER CAR. THEY SAID THAT THE SEATS HAD A PROBLEM WITH THE LOCKING MECHANISM. MY FRIEND BROUGHT HER CAR INTO THE DEALERSHIP FOR THE RECALL SERVICE ON HER SEATS. SEVERAL MONTHS LATER, I HAD NOTICED THAT THE LOCK MECHANISM WAS STILL FAILING TO LOCK INTO POSITION. I HAD MENTIONED THIS PROBLEM TO HER. BUT, SHE INSISTED THAT THE DEALERSHIP HAD TOLD HER THAT THEY HAD SERVICED THE SEAT LOCKS ACCORDING TO RECALL DIRECTIVES. (FAST FORWARD TO YEAR 2014): MY FRIEND HAS GIVEN THIS VEHICLE TO ME. I IMMEDIATELY NOTICED THAT THE FRONT SEAT LOCKS WOULD POSE A SAFETY ISSUE IF THE CAR EVER GOT INVOLVED IN ANY COLLISION. I BROUGHT THIS TO THE ATTENTION OF DODGE HEADQUARTERS. THEY RESPONDED BY STATING THAT I SHOULD BRING THIS MATTER TO MY LOCAL DEALERSHIP. I THEN BROUGHT THIS MATTER TO THE ATTENTION OF A LOCAL DODGE DEALERSHIP. THE LOCAL DODGE SERVICE REP HAD TOLD ME THAT, DUE TO THE AGE OF THE CAR, DODGE IS NO LONGER OBLIGATED TO REMEDY THE PREVIOUSLY-BOTCHED RECALL SERVICE. *TR