NHTSA Complaint #10622296 — 2010 MAZDA MAZDA3

I'M WRITING THIS COMPLAINT TO OFFICIALLY DETAIL, IN WRITING, THAT MAZDA HAS REFUSED TO ACKNOWLEDGE THE FACT THAT THE DASHBOARD ON MY 2010 MAZDA3 HAS MELTED! I BROUGHT THIS ISSUE TO THEIR ATTENTION THIS PAST APRIL, 2014, WHEN I HAD MY CAR AT MY LOCAL SHOP FOR OTHER REPAIR ISSUES. MY ADVISOR CALLED LATER THAT AFTERNOON TO SAY THAT HIS MANAGER STATED THAT BECAUSE MY CAR WAS "OUT OF WARRANTY", IT WAS MY RESPONSIBILITY TO REPLACE THE DASHBOARD AT A COST OF APPROXIMATELY $1000 OUT OF POCKET! THEY WERE NOT ACCOMMODATING AT ALL. THIS IS COMPLETELY LUDICROUS! CARS SHOULD NOT MELT! MY DASHBOARD IS TOTALLY RUINED! I CAN NEVER AGAIN EVEN WIPE IT OFF AS IT HAS LITERALLY TURNED INTO THE CONSISTENCY OF FLYPAPER! THE MELTED, STICKY, MESS GETS ON/RUINS EVERYTHING IT TOUCHES! AND, THIS ISN'T EVEN THE WORST PART! THE GLARE THAT RADIATES OFF OF MY WINDSHIELD AT CERTAIN TIMES OF THE DAY IS HORRIFIC! DRIVING IS A TOTAL SAFETY HAZARD!! I AM AFRAID TO DRIVE MY CAR! IT'S SO DANGEROUS! I HAVE PICTURES I CAN SEND IF YOU WOULD LIKE TO SEE THEM! I FIND THIS TO BE COMPLETELY UNACCEPTABLE! WARRANTY OR NOT, THIS IS A BLATANT DEFECT IN THE MANUFACTURING OF THIS CAR! MY LOCAL NEWS CHANNEL HAS DONE AN INVESTIGATION ON THIS ISSUE AND THE LAST I HEARD, LAWYERS ARE GETTING INVOLVED AND THEY HAD MENTIONED A CLASS ACTION LAWSUIT AGAINST MAZDA, LEXUS, AND NISSAN. SOMETHING NEEDS TO BE DONE. THIS IS NOT A RARE INCIDENT! THIS IS A HUGE, PREVALENT PROBLEM! NOT TO MENTION, THE VALUE OF MY CAR IS NOW IN THE TOILET! IF I WENT TO TRADE IT IN OR SELL IT, EVEN THOUGH IT ONLY HAS 59,000 MILES, I WOULD TAKE A HUGE HIT ON WHAT I WOULD GET FOR IT! THIS IS A DEFECT! MAZDA NEEDS TO BE HELD ACCOUNTABLE AND THEY NEED TO BE FORCED TO REPLACE ALL OF THESE DEFECTS (USING NEW, UPDATED DASHBOARD MATERIAL SO IT DOESN'T HAPPEN AGAIN), AT NO COST TO THE CONSUMER, BEFORE SOMEONE GETS KILLED BECAUSE OF THE GLARE ISSUE CAUSED BY THIS! *TR