NHTSA Complaint #10622088 — 2009 TOYOTA CAMRY

MY TOYOTA CAMRYS DASHBOARD HAS ALWAYS BEEN AN ISSUE. ITS SCRATCHES EASILY. BUT THIS SUMMER IT STARTED TO FEEL STICKY. AROUND THE HOTTEST PART OF THE DAY IT WILL ACTUALLY BE SHINY AND MELTED AND AS THE TEMPERATURE GOES DOWN IT WILL GO BACK TO BEING GOOEY, SOFT. WHEN THE SUN IS HIGHEST I HAVE TO PUT MY SUNGLASSES ON TO SHIELD OFF SOME OF THE GLARE ON MY DASH. THE OTHER DAY I DROVE FOR AN HOUR AROUND 3PM AND LATER I WAS SUFFERING FROM A TWITCH IN MY EYE FROM EYE STRAIN FROM THE GLARE OFF MY DASH. A FRIEND OF MINE GOT IN THE CAR AND I HAD FORGOTTEN TO TELL HER NOT TO TOUCH THE DASHBOARD AS IT WAS AROUND 1PM. I KNEW IT WOULD BE MELTING. SHE PLACED HER CELL PHONE ON IT AND AS SOON AS SHE TOOK IT OFF, PIECES OF THE DASHBOARD STUCK TO HER PHONE. I NOW HAVE HOLES ON MY DASH. IT WASN'T HER FAULT AND I DON'T SEE WHY IT SHOULD BE MINE EITHER OR WHY I SHOULD CONTINUE TO PUT UP WITH IT. I HAVE ALWAYS KEPT MY CAR CLEAN AND SERVICED. I HAVE ALWAYS PROTECTED THE INSIDE WITH MOTHERS AND ARMOR ALL. WHEN I CALLED THE DEALERSHIP THEY TOLD ME IT WAS MY FAULT BECAUSE I MUST HAVE PUT SOMETHING ON IT I WASN'T SUPPOSED TO AND THAT IT WOULD COST 1800 DOLLARS TO REPLACE THE DASH. WHY SHOULD I PAY TO FIX A DEFECTIVE PRODUCT? IN MY INVESTIGATION I HAVE FOUND THAT MANY PEOPLE ARE HAVING THIS PROBLEM, ESPECIALLY IN THE SOUTHERN STATES. CAN SOMETHING PLEASE BE DONE? CAN TOYOTA PLEASE TAKE RESPONSIBILITY FOR THEIR GREEDY COST CUTTING TACTICS? SO FAR I HAVE ATTENDED NUMEROUS RECALLS FOR THIS CAR FOR ONE THING AFTER ANOTHER. HAVING TO TAKE OUT TIME FROM WORK AND MY PERSONAL TIME TO GO FOR ANOTHER RECALL IS NOT WHAT I ENVISIONED WHEN I BOUGHT THIS CAR. ITS NOT WHAT I SIGNED AND PAID FOR. I WILL NOT BUY ANOTHER TOYOTA UNTIL TOYOTA STARTS TREATING CUSTOMERS WITH RESPECT. *TR