NHTSA Complaint #10621570 — 2012 FORD FIESTA

I BOUGHT A CERTIFIED PRE-OWNED 2012 FIESTA IN LATE FEBRUARY 2014. I HAD SERIOUS ISSUES OVER THE NEXT COUPLE OF WEEKS: LURCHED WHEN ACCELERATING, SO SEVERELY THOUGHT IT WOULD HIT CARS IN FRONT; NOT SHIFTING RIGHT BETWEEN THE LOWER GEARS, AT TIMES ALMOST STALLING; ALMOST IN ACCIDENT WHEN CAR WOULDN'T PICK UP SPEED OR GO INTO GEAR IT SEEMED; NOT PICKING UP OR GOING INTO GEAR; VERY LITTLE PULL UP HILLS FROM A STANDSTILL OR LOST A GREAT AMOUNT OF MOMENTUM MID-HILL (ALMOST REAR-ENDED AS A RESULT); REVS HARD FROM NOWHERE; AIRY, GRINDING, SCRAPING SOUND. SPOKE TO FORD CUSTOMER RELATIONSHIP CENTER NUMEROUS TIMES. THEY CLAIMED THE SIX-SPEED TRANSMISSION PROVIDES "AN UNUSUAL DRIVING EXPERIENCE." I EXPLAINED I DIDN'T FEEL SAFE DRIVING IT. I REQUESTED AN ADDRESS FOR SENDING A COMPLAINT LETTER AND THE WOMAN SEEMED TO DISCOURAGE THAT, STATING THAT THE DOCUMENTATION FROM MY PHONE CALL WOULD BE SENT UP THE CHAIN OF COMMAND IN FORD AND TO THE HIGHWAY SAFETY ADMINISTRATION. THE TRANSMISSION WAS REMOVED, THE CLUTCH REPLACED, AND BOTH INPUT SHAFT SEALS REPLACED IN MARCH. THE PROBLEMS BEGAN AGAIN. NOW I'M DEALING WITH THE SAME ISSUES. I'M VERY CONCERNED, ESPECIALLY WHEN I LOOK AT MY OWN EXPERIENCES WITH THE CAR COUPLED WITH THE COMMENTS I HAVE READ HERE.