NHTSA Complaint #10621559 — 2008 MERCEDES-BENZ E350

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	10621559
Vehicle	2008 MERCEDES-BENZ E350
Component	SUSPENSION
Date of Incident	February 20, 2014
Date Filed	August 11, 2014
Mileage	51,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

FRONT TIRES WORE OUT ON THE INSIDE PREMATURELY. DEALER ( KEYES MERC.) WAS UNABLE TO ALIGN THE FRONT SUSPENSION. I WAS TOLD THAT THE SUSPENSION HAD DROPPED, DUE TO GRAVITY, AND THAT THEY WOULD HAVE TO PLACE SHIMS TO PROP UP THE FRONT END. MERC CUSTOMER RELATIONS WAS UNABLE TO PROVIDE ME WITH A REASONABLE ENGINEERING EXPLANATION AND UNWILLING TO RECTIFY THE SITUATION. THE SHIMS WERE PLACED AND THE CAR STILL PULLS TO THE RIGHT.MY MAIN CONCERN IS THE SAFETY OF MY FAMILY IN THE EVENT OF A SUSPENSION FAILURE. *TR

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