NHTSA Complaint #10621162 — 2008 MERCURY MARINER

MY 08' MERCURY MARINER HAS ONLY 46,000 MILES ON IT AND NOW NEEDS A NEW TRANSMISSION. WHEN I GOT INTO MY CAR AND TRIED TO PUT IT IN REVERSE, THE CAR WOULD NOT MOVE BACKWARDS. IT WORKED IN DRIVE, BUT I HAD TO PUSH MY CAR IN ORDER TO TURN IT AROUND AND DRIVE TO A REPAIR SHOP. I WAS THEN INFORMED THAT I WOULD NEED A NEW TRANSMISSION THAT WOULD COST AROUND $3600 FOR MY CAR INCLUDING THE PART AND LABOR. I HAVE NEVER BEEN IN AN ACCIDENT AND HAVE HAD NO PREVIOUS ISSUES WITH MY CAR INVOLVING THE TRANSMISSION. I BELIEVE THAT IT IS UNBELIEVABLE THAT A CAR WITH SUCH FEW MILES ON IT SHOULD NEED A NEW TRANSMISSION. WHEN I CALLED FORD CUSTOMER SERVICE THEY STATED THAT THEY WOULD NOT HELP ME WITH ANY OF THESE COSTS BECAUSE THERE WAS NO RECALL FOR THIS ON MY VEHICLE. I BELIEVE THAT THIS IS AN ISSUE WITH THIS PARTICULAR VEHICLE MAKE AND MODEL AFTER SOME RESEARCH AND WAS TOLD BY THE MECHANIC SHOP THAT THEY HAD SEEN THIS PROBLEM MANY TIMES BEFORE. *TR