NHTSA Complaint #10621155 — 2012 FORD FOCUS

THE AC COMPRESSOR IN MY 2012 FORD FOCUS BLEW UP TODAY. THE SERVICE DEPARTMENT TOLD ME IT HAD BEEN COMING APART FOR A WHILE AND IT HAS NOW DESTROYED THE ENTIRE AC SYSTEM. I WAS ALSO INFORMED THAT THIS PROBLEM IS NOT ISOLATED TO MY AC. EVEN IF I WANTED TO DRIVE SANS AC, THEN THIS ISSUE WOULD SOON RENDER MY CAR INOPERABLE. I WAS TOLD IT WOULD CAUSE THE ENGINE TO SEIZE. I CAN'T IMAGINE HOW BAD THIS WOULD HAVE BEEN ON THE FREEWAY. UNFORTUNATELY THERE WERE NO SIGNS OR SYMPTOMS INDICATING THIS PENDING DISASTER (A/C FUNCTIONING & NO WEIRD NOISES). MY FORD HAS HAD ALL RECOMMENDED SERVICES AND ANY ADDITIONAL PREVENTATIVE SERVICES RELATED TO THE AC COMPRESSOR WERE NEVER BROUGHT TO MY ATTENTION. THIS IS MOST LIKELY BECAUSE A PROBLEM OF THIS NATURE SHOULDN'T BE AN ISSUE WITH A WELL MAINTAINED CAR THAT IS ONLY TWO YEARS OLD; HOWEVER, POSSIBLY THE SERVICE DEPARTMENT SHOULD HAVE PICKED UP ON IT. THIS WAS NOT DUE TO NORMAL WEAR AND TEAR. THIS WAS A FAULTY PART. I BELIEVE THIS IS A QUALITY AND SAFETY ISSUE AND REALLY HOPE THAT FORD CAN REMEDY THE SITUATION. ESPECIALLY AS THIS HAS POSSIBLY EFFECTED MANY PEOPLE. *TR