NHTSA Complaint #10621101 — 2011 DODGE CHARGER

THE ALTERNATOR HAD A COMPLETE FAILURE. WAITED 2&1/2 HRS FOR WRECKER TO TOW TO DEALERSHIP ONLY TO BE TOLD THE DEALERSHIP HAD A LOCKED GATE AND THE TOW COMPANY COULD NOT DROP CAR THERE. HAD TOWED TO THE HOUSE INSTEAD AND THE NEXT DAY BEGAN THE PROCESS FOR REPAIRS. 36 MONTH WARRANTY EXPIRED IN MAY 2014 AND THIS OCCURRED JULY 31, 2014. CAR ONLY HAS 26,138 MILES OF USAGE. ALTERNATOR IS NOT AVAILABLE AT ANY PARTS HOUSE, ONLY AT DODGE DEALERSHIP (IF IT CAN BE FOUND THERE, I HAD TO DRIVE 230 MILES ROUNDTRIP TO GET ONE). REPLACE IT MYSELF BECAUSE DODGE CUSTOMER ASSISTANCE CENTER TOLD ME THEY WOULD HELP ME WITH 'PART' OF THE LABOR FEE IF I PAID AN ADDITIONAL TOW FEE TO GET THE CAR TO THEIR DEALERSHIP. I BELIEVE THE AMPERAGE RATING FOR THIS ALTERNATOR IS TOO LOW TO SUPPORT THE ELECTRONICS IN THE 2011 DODGE CHARGER. TOTAL ESTIMATED EXPENSES TO FIX THIS PROBLEM IS $927.85. *TR