NHTSA Complaint #10621034 — 2010 VOLKSWAGEN JETTA

ENGINE AND ENGINE COOLING issue reported to NHTSA

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Complaint Details

ODI Number 10621034
Vehicle 2010 VOLKSWAGEN JETTA
Component ENGINE AND ENGINE COOLING
Date of Incident
Date Filed
Mileage 72,262 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NV

Consumer Description

7/6/13 AC NOT WORKING AT ALL. ALL MAJOR COMPONENTS OF THE AC-COMPRESSOR AND DRIER- WERE REPLACED 7/18/2013 BY VW. AC WORKED FINE FOR REST OF 2013 SEASON. MAY 2014 DELAYED/INTERMITTENT COOLING IN LAS VEGAS, NV. 6/18/14 TOOK TO VW IN HENDERSON, NV AND TOLD THAT THERE WAS A LEAK IN THE SYSTEM. WARRANTY IS 12 MONTHS/12K- 16+K MILES PUT ON CAR BY THE TIME I TOOK IT TO VW IN 6/14-THEREFORE NO WARRANTY. VW RECHARGED SYSTEM AND COOL/COLD AIR BLOWING WHEN TEMPERATURE OUTSIDE IS UNDER 105 DEGREES. WHEN OUTSIDE TEMP IS 105+DEGREES- AC CUTS IN AND OUT-2 MIN ON/10 OFF/REPEAT. TOOK IT TO VW SERVICE FOR AC DIAGNOSTIC ON THURS 8/7/14 AT 10AM AND GOT THE CAR BACK 8/8/14 AT 4PM. VW SAYING THAT THE WHOLE AC UNIT NEEDS TO BE REPLACED-AC COMPRESSOR, DRIER, CONDENSER, RECEIVER, ACCUMULATOR. VW OF AMERICA WAS CONTACTED AND REGIONAL MANAGER WILL NOT ASSIST WITH COST OF REPAIR-$2300. REASON: THE CAR HAS 93K MILES ON IT. AN AC SYSTEM SHOULD LAST LONGER THAN 3 1/2 YEARS (CAR BOUGHT 12/09) AND THEN WHEN MAJOR COMPONENTS REPLACED-AC COMPRESSOR- THEY SHOULD LAST LONGER THAT 10 MONTHS REGARDLESS OF HOW MANY MILES WAS PUT ON THE VEHICLE. THE AC IN THE VW CARS HAVE A KNOWN PROBLEM WITH THE COMPRESSOR, REFRIGERANT CONTROL VALVE, AND FANS. SEE THE VW FORUMS FOR THE NUMBER OF COMPLAINTS ON THE AC SYSTEM. VW NEEDS TO BE INVESTIGATED. *TR

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