NHTSA Complaint #10620659 — 2002 DODGE STRATUS SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT

Complaint Details

ODI Number	10620659
Vehicle	2002 DODGE STRATUS
Component	SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
Date of Incident	May 1, 2014
Date Filed	August 7, 2014
Mileage	191,300 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	RI

Consumer Description

TL* THE CONTACT OWNS A 2002 DODGE STRATUS. THE CONTACT STATED THAT WHILE DRIVING AND MAKING A TURN, THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT DRIVER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT DRIVER SIDE LOWER CONTROL ARM AND BALL JOINT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND TWO WEEKS LATER THE CLICKING NOISE RECURRED. THE VEHICLE WAS TAKEN BACK TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE CONTROL ARM WAS CRACKED. THE CONTROL ARM AND BALL JOINT WAS REPLACED FOR A SECOND TIME AND TWO WEEKS LATER THE FAILURE RECURRED FOR A THIRD TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 191,300.

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