NHTSA Complaint #10619498 — 2003 FORD ESCAPE SUSPENSION

Complaint Details

ODI Number	10619498
Vehicle	2003 FORD ESCAPE
Component	SUSPENSION
Date of Incident	August 4, 2014
Date Filed	August 7, 2014
Mileage	102,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

DRIVING VEHICLE AND HEARD A LOUD POP AND SUDDEN LOSS OF STEERING. LIMPED THE VEHICLE HOME AND TOOK TO DEALER WHO CONTACTED FORD FOR FURTHER INSTRUCTIONS. THEY INSTALLED A CROSS BRACE THAT DOES NOT FIX THE PROBLEM. FORD WILL NOT DO ANYTHING TO THE SUBFRAME BECAUSE IT HAS NOT FULLY DETACHED. THERE IS NO STEERING CONTROL AT ALL OVER 15MPH AND IN THEIR EYES IT IS SAFE TO DRIVE. SERVICE MANAGER AT THE LOCAL DEALERSHIP DROVE THE VEHICLE AND EXPERIENCED FOR HIMSELF THAT THERE IS NO CONTROL OVER THE VEHICLE. THE RECALL HAS NOT FIXED THE PROBLEM AT ALL. *TR

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