NHTSA Complaint #10619459 — 2012 BUICK LACROSSE

THE CAR WAS 5 MONTHS OLD. WE WERE GOING DOWNHILL IN THE MOUNTAINS OF WV. THE CAR SEEMED TO LOSE POWER OF PROPULSION AND ACCELERATION, SO WE COASTED TO A STOP ON THE SIDE OF THE INTERSTATE HIGHWAY. THE CAR WOULD NOT GO FORWARD OR ACCELERATE AT ALL, ALTHOUGH THE TACHOMETER WOULD MOVE WHEN WE ACCELERATED. THIS WAS A FRIGHTENING EXPERIENCE BECAUSE OF THE TRAFFIC ON THE HIGHWAY. WE COULD HAVE EASILY BEEN HIT BY A TRUCK. THE SERVICE PEOPLE FOUND NO DEFECTS. FOR THE PAST TWO YEARS WE HAVE NOT LOST POWER, BUT THE CAR'S TRANSMISSION LURCHES WHEN WE STOP ACCELERATING AND SLOW TO 32 MPH. THIS GIVES US A RIDE THAT IS NOT SMOOTH, AND AT TIMES IS UNCOMFORTABLE. OTHERS HAVE REPORTED THE SAME ISSUES ONLINE, AND WE ARE CONCERNED ABOUT SAFETY WHILE DRIVING OUR CAR, ESPECIALLY AT HIGH SPEEDS AND ON HIGHWAYS. THE GM DEALERSHIP SERVICE DEPARTMENT DENIES THERE IS A DEFECT THAT CAN BE FIXED. *TR