NHTSA Complaint #10619394 — 2008 LEXUS IS

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	10619394
Vehicle	2008 LEXUS IS
Component	VISIBILITY/WIPER
Date of Incident	August 5, 2013
Date Filed	August 6, 2014
Mileage	49,855 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

MY DASHBOARD IS MELTING HORRIBLY. I HAVE CONTACTED LEXUS ON SEVERAL OCCASIONS. I WAS TOLD THAT I FIRST NEEDED TO BRING IT THE NEAREST DEALERSHIP IN MY AREA TO HAVE TO SERVICED AND GET AN ESTIMATE. THE SERVICE REPORT STATED THAT THE DASH WAS IN FACT MELTING AND NEEDED TO BE REPLACED. I FOLLOWED UP WITH ANOTHER CALL TO LEXUS AND WAS INFORMED THAT IT WAS OUT OF WARRANTY AND THAT IT COULD NOT BE REPLACED. I INDICATED THAT ISSUE IS BY FAR NOT A WARRANTY ISSUE BUT IN FACT A DEFECT IN THE MATERIAL USED TO MAKE THE DASHBOARD. THE VISIBILITY ON THE DRIVER SIDE IS HORRIBLE AND QUITE DANGEROUS. *TR

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