NHTSA Complaint #10619391 — 2003 GMC ENVOY

I PURCHASED MY ENVOY NEW WITH 243 MILES & HAVE BEEN THE SOLE OWNER. MY SECURITY LIGHT GOES ON & OFF INTERMITTENTLY & THE VEHICLE WON'T START FOR 10-20 MINUTE TIME PERIODS. THERE IS NO APPARENT PATTERN W/WHEN THIS WILL OCCUR. I HAVE BEEN STRANDED IN AREAS THAT I DO NOT FEEL SAFE, OFTENTIMES WITH MY YOUNG CHILDREN IN THE VEHICLE. I INITIALLY TOOK THE VEHICLE TO ALBERT GMC, WHERE I PURCHASED IT (NO LONGER IN SERVICE, SO EXACT DATE/MILEAGE UNKNOWN). DIAGNOSTICS RETURNED MULTIPLE CODES, ALL RELATED TO THE SECURITY SYSTEM. THEY RECOMMENDED THAT I HAVE THE REMOTE STARTER REMOVED THAT WAS PROFESSIONALLY INSTALLED 11/2008. R&R CAR AUDIO REMOVED THE REMOTE STARTER & RAN ALL OF THE WIRING TO ASSURE IT WAS SOUND. I NEXT WENT TO AUTOMOTIVE SPECIALISTS. SERVICE HISTORY: 11/9/10: RAN MULTIPLE DIAGNOSTICS, UNABLE TO DETERMINE PROBLEM OR REPLICATE. 1/19/11: REPLACED IGNITION LOCK CYLINDER & CASE, AT MY INSISTENCE, BASED ON ONLINE FORUMS. 3/11/11: RAN MULTIPLE DIAGNOSTICS, UNABLE TO DETERMINE PROBLEM OR REPLICATE. 5/6/11: REPLACED IGNITION STARTER SWITCH, AT MY INSISTENCE, BASED ON ONLINE FORUMS. 9/23/11: MULTIPLE DIAGNOSTICS, UNABLE TO DETERMINE PROBLEM OR REPLICATE. 9/19/13: REPLACED IGNITION STARTER SWITCH (AGAIN), AT MY INSISTENCE. 11/18/13: SHOP HAD VEHICLE FOR A WEEK, ATTEMPTING TO GET THE PROBLEM TO REPLICATE, WITHOUT LUCK. I HAVE SPENT A GOOD AMOUNT OF $ AND TIME/INCONVENIENCE IN ATTEMPTS TO REMEDY THE STARTING ISSUE. AT GM'S DIRECTION 6 WEEKS AGO, I TOOK THE ENVOY BACK TO A DEALERSHIP,[XXX], & HAD TO PAY ANOTHER DIAGNOSTIC FEE, WHICH ONLY SHOWED THAT THE PASSLOCK SENSOR WAS BAD. I HAD THE PASSLOCK SENSOR REPLACED 1/19/11 & EXPERIENCED THE STARTING ISSUE AGAIN WITHIN 2 MONTHS. GM WOULD NOT GUARANTEE THEIR PART SINCE IT WAS NOT INSTALLED BY AN AUTHORIZED DEALER, EVEN THOUGH IT WAS A GM CERTIFIED PART. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR