NHTSA Complaint #10619324 — 2006 TOYOTA SIENNA

THE POWER SLIDING DOOR WOULD NOT CLOSE COMPLETELY, LEAVING THE OPERATION OF THE VEHICLE ON THE ROAD UNSAFE. UPON INSPECTING THE DOOR, THE POWER CORD MAKING THE DOOR OPEN AND CLOSED LOOKED FRAYED AND KNOTTED AND OFF ITS TRACKS. THE ONLY WAY TO GET THE DOOR TO COMPLETELY CLOSE WAS TO CUT THE CORD. THE DOOR NOW OPERATES MANUALLY. THEY PASSENGER SIDE CORD PLASTIC COATING LOOKS TO BE CRACKED AND COULD EVENTUALLY COULD BECOME NOT OPERABLE AS THE DRIVER SIDE. CONTACTED THE TOYOTA OF DES MOINES, THEY SAID THERE IS AN EXTENDED WARRANTY OF THE POWER SLIDING DOOR CORDS AND ITS PARTS FOR 9 YEARS AND 120,000 MILES, WHICH EVER COMES FIRST. CANNOT FIX MY TOYOTA SIENNA UNDER THE EXTENDED WARRANTY BECAUSE IT WAS OVER 120,000 MILES. I BOUGHT THE VEHICLE WHEN IT WAS 127,000 MILES. THE PREVIOUS OWNERS DID NOT GET IT FIXED NOR HONDA OF AMES, THE DEALERSHIP WHERE I BOUGHT THE VEHICLE. I THINK TOYOTA DID NOT DO ENOUGH TO GET THE WORD OUT TO THE PREVIOUS OWNERS OF THE EXTENDED WARRANTY OR THE DEALERSHIPS. I LOOKED ON THE TOYOTA WEBSITE, ENTERED MY VIN, THEY WAS NOTHING ABOUT EXTENDED WARRANTIES ON THIS VEHICLE. THIS SHOULD BE A RECALL, DUE TO DEFECTIVE PARTS FROM TOYOTA AND THE POTENTIAL UNSAFE SITUATION THIS COULD OF CAUSED TO PEOPLE, ESPECIALLY YOUNG CHILDREN. THEY ARE THE TARGET MARKET FOR TOYOTA SIENNA MINIVANS-FAMILIES WITH YOUNG CHILDREN. IF I BOUGHT A MINIVAN WITH POWER DOORS, I EXPECT TO BE ABLE TO USE THE POWER SLIDING DOORS AS IT WAS INTENDED. I AM VERY CONCERNED ABOUT THE SAFETY OF MY THREE CHILDREN WHO ARE ALL UNDER 5 YEARS OLD. *TR