NHTSA Complaint #10619053 — 2003 OLDSMOBILE ALERO

FOR THE PAST YEAR OR SO, IT'S BEEN DIFFICULT TO GET THE VEHICLE STARTED AND OUT OF PARK. I FIRST WENT TO THE GM WEBSITE WHEN THE JUNE 2014 RECALL FOR 2003MY ALERO STARTED AND IT SAID THE VEHICLE WAS NOT RECALLED. I READ A SUBSEQUENT STORY THAT THE GM WEBSITE RECALLS.GM.COM WASN'T ACCURATELY DISPLAYING RECALLS WHERE NO PARTS ARE AVAILABLE. WENT TO THE SITE AFTER THE REPAIRS THIS PAST WEEKEND AND IT SAID MY CAR WAS RECALLED. AFTER CALLING THE SUPPORT NUMBER AND HAVING THEM LOOK UP THE VIN, THEY DIDN'T SEE MY CAR WAS RECALLED IN THEIR SYSTEM ALTHOUGH THE CALL CENTER TECH STATED THE PROBLEM SOUNDS SIMILAR TO EXISTING ISSUES. HE PROVIDED A GM SR # AND REQUESTED MY LOCAL DEALERSHIP TO FOLLOW UP, BUT IT WOULD BE CONSIDERED A DIAGNOSIS OUTSIDE OF RECALL. UNSURE BASED ON DIFFERING REPORTS FROM GM ON THE VEHICLE BEING SAFE OR NOT. *TR