NHTSA Complaint #10619038 — 2013 CHEVROLET CAPTIVA

WHEN USING THE VISOR TO BLOCK THE SUN FROM MY SIDE WINDOW, IT HITS ME IN THE HEAD EVERY TIME I TURN THE WHEEL. IT DOESN'T HAVE TO BE A SHARP OR FAST TURN IN ORDER FOR IT TO MOVE AND HIT ME. NO IT DOESN'T HURT, HOWEVER IT IS VERY DISTRACTING ESPECIALLY GOING UP AN ON-RAMP THAT IS FORTY FEET IN THE AIR! MY EYES ARE SENSITIVE AND ANY DIRECT SUNLITE IS PAINFUL TO ME. IT'S HARD TO BELIEVE CHEVY EXPECTS ME TO PUT A PIECE OF PAPER IN THE WINDOW TO BLOCK THE SUN RATHER THAN FIX THE PROBLEM. I TOOK THE CAR TO THE DEALERSHIP WHERE WE BOUGHT IT AND THEY SAID THERE IS NOTHING WRONG WITH IT, THAT'S THE WAY THE FACTORY MADE IT THEREFORE THERE WAS NO DEFECT. THE SERVICE MAN UNDERSTOOD WHAT I WAS SAYING AND DID TRY TO TIGHTEN IT WHICH DID NOT WORK SO HE SCREWED(WEDGED) A SCREW IN THE "BALL" PART AND MADE THE VISOR STIFFER. IT'S NOT PERFECT BY FAR BUT I THINK IT MIGHT WORK. CHEVY SERVICE MEN SHOULD NOT HAVE TO "MICKY MOUSE" A CHEVY PART IN ORDER FOR IT TO WORK. YOU'D THINK AFTER SPENDING $18,000 THE VISORS WOULD WORK. SO SIMPLE YET SO IMPORTANT. *TR