NHTSA Complaint #10618884 — 2014 FORD FOCUS

I HAVE NOTICED WHILE DRIVING MY VEHICLE THAT IT STUTTER AND MAKES A LOUD GRINDING SOUND WHEN I AM GOING UP INCLINES AND WHEN I AM BRAKING. I NOTICED MY CAR IS WILL BE JERKING AND FEELS LIKE THE TRANSMISSION IS BOUT TO GIVE AWAY WHEN I AM IN TRAFFIC. I TOOK MY CAR BACK TO THE DEALERSHIP BECAUSE IT WAS STILL UNDER WARRANTY AND EXPLAINED TO THEM THE ISSUES THAT ARE GOING ON WITH MY CAR. THEY PROCEEDED TO TELL ME THAT MY ISSUES WAS NORMAL FOR MY CAR. I ASKED HOW COULD THIS BE NORMAL THAT A BRAND NEW CAR STUTTER, GRINDS, SHIFT GEARS ON IT OWN, JERKS WHEN APPLYING BRAKES OR ACCELERATION, AND FEELS LIKE TRANSMISSION IS SLIPPING. I SPOKE WITH THE MECHANIC THAT LOOKED AT MY CAR AND HE SAID THAT MY MODEL CAR IS LIKE IT HAS A MANUAL ENGINE IN AND AUTOMATIC CAR. HE STATED THAT THIS WAS NORMAL AS FAR AS THE MANUFACTURES STATES BUT ACTUALLY THIS IS NOT NORMAL. CARS SHOULD NOT BE SHIFTING GEAR AUTOMATICALLY. THIS ISSUES THAT MY CAR IS HAVING ARE VERY HAZARDOUS, ESPECIALLY IN STOP IN GO TRAFFIC AND ON INCLINES, JUST DRIVING PERIOD , IN THE END I FEEL SOMETHING NEEDS TO BE DONE ABOUT THIS WITH THIS MAKING MODEL CAR ESPECIALLY BEING THAT THIS IS A NEWER MODEL CAR (2014). *TR