NHTSA Complaint #10618324 — 2005 HONDA PILOT

I TRIED TO TURN MY HEADLIGHTS ON IN MY DRIVEWAY AND THE LOW BEAMS WOULD NOT COME ON. I SHUT THE CAR OFF AND TRIED AGAIN, AND THE LOW BEAMS CAME ON. AFTER THE LOW BEAMS STARTED WORKING AGAIN I TRIED TO TURN THE HIGH BEAMS ON, AND THEY WOULD NOT WORK, AND HAVE NOT WORKED SINCE. I SPOKE TO THE DEALER AND THEY SAID THAT THE RECALL FOR THE HEADLIGHT WIRING HARNESS ONLY AFFECTS THE LOW BEAMS. THEY ALSO SAID THAT I WOULD HAVE TO PAY THE DIAGNOSES FEE. IT IS NOTED IN THE RECALL WHICH IS NHTSA RECALL CAMPAIGN NUMBER : 12V136000 THAT THE DEALER WILL REPLACE EITHER THE WIRING HARNESS OR THE LIGHTING SWITCH AS NECESSARY, FREE OF CHARGE. THE DEALER ALSO SAID THAT THEY HAD NEVER HEARD OF THIS ISSUE (WHICH IS CLEARLY DOCUMENTED). HONDA NEEDS TO LET THE DEALERS THAT THEY ARE OBLIGATED TO FIX THIS PROBLEM. THE DEALER ALSO TOLD ME THAT I WAS NOT A CUSTOMER OF THEIRS BECAUSE I DID NOT BUY THE CAR THERE OR RECEIVE REGULAR SERVICES THERE, AND THAT I SHOULD JUST PAY THE DIAGNOSES FEE SO THAT THEY COULD PAY THEIR TECHNICIANS. NEEDLESS TO SAY THE DEALER WAS NO HELP AND IS THE ONLY ONE IN MY AREA. SCREW YOU HONDA, AND SCHOLFIELD HONDA AS WELL. *TR