NHTSA Complaint #10618173 — 2008 FORD EDGE

I BOUGHT MY 2008 BRAND NEW. AT 39,000MI I TOOK TO DEALERSHIP AFTER NOTICING THE TRANSMISSION LAGGING, SLIPPING, LOUD VERY HARD SHIFTS. ALSO WAS PARKING AT THE GROCERY STORE WHEN I PULLED INTO SPOT, WITH FOOT ON THE BREAK CAR LURCHED AND ENGINE REVVED. IF IT HADN'T HAD MY FOOT ON BREAK IT COULD HAVE HIT SOMEONE. OF COURSE DEALERSHIP COULDN'T REPLICATE, WAS TOLD TO BRING BACK WHEN IT DIDN'T IT MORE REGULARLY. AT 59,000 I TOOK IT BACK IN AFTER SEVER TIMES OF LOUD/HARD SHIFT AND JERKING LIKE I HAD BEEN REAR ENDED BY SOMETHING. AS WELL AS BEING ON A ROAD TRIP WHERE IT FELT LIKE IT SLIPPED OUT OF GEAR AND THE WRENCH LIGHT CAME ON. I PULLED TO SIDE OF ROAD AND CALLED FORD. THEY SAID TO TURN CAR OFF AND BACK ON. WRENCH LIGHT WENT OFF AND CAR SEEMED FINE. THEN WHILE ON INTERSTATE IT REVVED REALLY HIGH AGAIN BUT CAR FELT LIKE IT WAS IN NEUTRAL, IT WOULDN'T ACCELERATE WHEN I PUSHED THE GAS. PULLED OFF AGAIN AND CUT OFF AND BACK ON AND IT SEEMED FINE. DEALERSHIP WAS ABLE TO REPLICATE, BUT RESULTS INCONCLUSIVE. WAS TOLD TO BRING BACK IF HAPPENED AGAIN. AT 83,000 IT IS BACK IN, IT HAS BEEN LOUDLY SHIFTING WITH THE BIG JERK LIKE BEFORE THIS TIME MORE FREQUENTLY AND ALSO WAS COMING OFF EXIT RAMP OF INTERSTATE AND AT STOP LIGHT, CAR WAS IN DRIVE,BUT WOULDN'T GO, FELT LIKE IT WAS SITTING IN NEUTRAL AGAIN. DEALERSHIP HAS HAD IT FOR 3 DAYS AND FOUND METAL SHAVINGS IN TRANSMISSION. WILL NOT CONFIRM THIS IS COVERED BY WARRANTY EVEN THOUGH IT IS AN EXISTING ISSUE. CAN NOT PROMISE FOR WILL HONOR REPAIR. WANTS TO RIP OUT MY TRANSMISSION TO SEE WHAT PROBLEM IS, BUT WONT GIVE ME ANY KIND OF ESTIMATE AS TO COST. ONLY SAID FORD WOULD "ASSIST" BUT COULDN'T TELL ME HOW MUCH. I HAVE READ HUNDREDS OF SIMILAR ISSUES ONLINE OF THE EXACT SAME ISSUES. SEEMS LIKE FORD WOULD HAVE RECALLED THIS ALREADY. THIS IS NOT ONLY AN ISSUE OF A FAULTY TRANSMISSION, BUT ALSO A HUGE SAFETY ISSUE AS WELL. *TR