NHTSA Complaint #10617663 — 2008 BUICK ENCLAVE

THREE WEEKS AGO I TOOK MY 2008 ENCLAVE TO O'NEAL BUICK GMC TO HAVE THE AIR BAG RECALL COMPLETED AS I HAD THE AIRBAG WARNING LIGHT ILLUMINATED IN MY DASH ALONG WITH THE SERVICE AIRBAG WARNING SIGN. I ALSO NOTICED WHEN I DROPPED MY VEHICLE OFF THAT THE PASSENGER SIDE AIRBAG WASN'T WORKING REGARDLESS IF ANYONE WAS SITTING THERE OUR NOT EVEN MY HUSBAND WHO'S 210 POUINDS THE LIGHT STAYED OFF. AFTER LOOKING AT THE VEHICLE THE TECHNICIAN CAME TO ME AND ADVISED THAT THE PASSENGER SIDE AIRBAG ISSUE HAD NOTHING TO DO WITH THE RECALL AND THAT I WOULD NEED TO BRING IT BACK AND LEAVE IT BUT THAT THEY WERE FIXING THE RECALL WHICH HAD TO DO WITH THEM TOUCHING WIRES UNDER MY DRIVER SIDE SEAT. UPON LEAVING THE DEALERSHIP I EXPECTED THE PASSENGER SEAT TO BE THE SAME AS THEY TOLD ME I WOULD NEED TO BRING IT BACK. HOWEVER THE AIRBAG WARNING LIGHT AND SERVICE AIRBAG SIGN SHOULD HAVE GONE AWAY AND THEY BOTH WERE STILL PRESENT. I QUESTIONED IT AND THE TECH SAID AGAIN IT HAS NOTHING TO DO WITH THE RECALL. UPON DRIVING HOME I NOTICED THAT I NOW HAD ANOTHER ISSUE A CLICKING NOISE COMING FROM UNDER MY DRIVER SIDE SEAT WHICH WAS NSOT PRESENT BEFORE THEY DID THE WORK. I DROPPED MY VEHICLE OFF TO THEM AGAIN ON 7/28/14 FOR THE FOLLOW-UP VISIT AND ADVISED THE DEALER THAT BASED ON MY PAPER WORK FROM GM THE WARNIGN LIGHTS I HAVE ARE A RESULT OF THE RECALL. I ALSO ALERTED THEM TO THE CLICKING NOISE AND THEY SAID WE WILL LOOK INTO IT. TO MY SURPRISE WHEN I PICKED MY VEHICLE UP ON 7/29/14 ALL LIGHTS WERE OFF AND EVEN THE PASSENGER SIDE SEAT WAS WORKING AND OF COURSE NO CHARGE TO ME. HOWEVER, AS OF TODAY 7/30/14 I STILL HAVE THE CLICKING NOISE AND IT'S WORST. I HEAR IT ALL OVER MY FRONT END AND NOW EVEN WHEN I TURN MY STEERING WHEEL TO THE RIGHT. I THINK SOMETHING WENT WRONG ELECTRICALLY WHEN THEY INITIALLY TRIED TO DO THE RECALL. BUT IT MAY NOT BE THEM SINCE SOMEONE ELSE IS HAVING THE SAME ISSUE. *TR