NHTSA Complaint #10617442 — 1995 COACHMEN CATALINA

OUR 1995 FORD COACHMAN MOTORHOME WAS BOUGHT IN 2010. WE WERE UNAWARE OF ANY CALLBACK UNTIL WE RECEIVED A LETTER JULY 23,2014. THIS VEHICLE CAUGHT ON FIRE NOV 2012-TOTAL LOSS AS WELL AS PART OF OUR HOME, 24 FT FILLED CARGO TRAILER , REG TRAILER, ETC OVER $100,000 LOSS. THE STATE & LOCAL FIRE CHIEF/MARSHALL REFUSED TO INVESTIGATE THE FIRE & RULED IT 'UNFOUNDED OR UNDETERMINED. HE JUST LOOKED AT IT & SAID I AM NOT EVEN GOING TO BRING A DOG IN OR DO ANYTHING WITH THIS. CLEAN UP YOUR YARD. MOST OF THE FIRE RESTORATION CO REFUSED TO COME GIVE AN ESTIMATE AS THEY STATED OUR INSURANCE 'DOESN'T PAY'. THEY CURRENTLY HAVE A GRADE ONLINE OF A D IN REGARDS TO CLAIMS. OUR INSURANCE REFUSED TO PAY ANYTHING & ARGUED IMMENSELY AFTER WE SUBMITTED 75 PAGES, TOOK OVER 1,000 PICTURES, OUR CITY BORO FINED US, OUR NEIGHBORS HARASSED US OVER THIS, WE HAVE INCURRED NUMEROUS COSTS & HARASSMENT DUE TO THIS FIRE LOSS. WHEN WE CALLED FORD LAST WEEK AFTER RECEIVING THE LETTER-THEY TOLD US WE HAD TO HIRE AN INVESTIGATOR-TO 'EVALUATE' OUR CLAIM. SINCE OUR BORO FINED US - WE WERE FORCED TO START TEARING IT DOWN BEFORE WE EVEN KNEW ABOUT THE RECALL. THE BORO FURTHER STATES WE MUST REMOVE & GET RID OF THE REST OF IT NO MATTER WHAT AND THEY 'DON'T CARE'. *JS