NHTSA Complaint #10617376 — 2007 LEXUS ES

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10617376
Vehicle	2007 LEXUS ES
Component	STRUCTURE:BODY
Date of Incident	June 15, 2010
Date Filed	July 29, 2014
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

I INHERITED THIS VEHICLE IN JANUARY OF 2014 AND AS SOON AS I GOT IT I NOTICED THAT THERE WERE CHIPS OF THE FRONT DASHBOARD THAT WERE MISSING. I HAD NOTICED SAID DAMAGE/DEFECT WHEN I DROVE IN PRIOR YEARS DATING BACK TO 2010 OR SO. WHENEVER THE CAR IS OUT IN THE SUN, THE DASHBOARD GETS SOFT AND IF YOU TOUCH OR HIT IT WITH YOUR FINGER, YOU CAN GET SOME OF THE SOFT DASHBOARD UNDER YOU NAIL. IT GETS VERY SOFT TO THE TOUCH. IN ORDER TO AVOID ANY FURTHER DAMAGE, I NOW PARK MY CAR UNDER SHADE AND USE PROTECTIVE VISORS ON THE INSIDE OF THE FRONT WINDSHIELDS IN ORDER TO PROTECT THE DASHBOARD. I WAS SURPRISED TO FIND THIS COULD HAPPEN TO SUCH A NICE AND EXPENSIVE CAR. IT DEFINITELY IS A FLAW IN THE DESIGN MATERIAL OF THE DASHBOARD. *JS

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