NHTSA Complaint #10616983 — 2005 BUICK RENDEZVOUS STEERING

Complaint Details

ODI Number	10616983
Vehicle	2005 BUICK RENDEZVOUS
Component	STEERING
Date of Incident	December 4, 2012
Date Filed	July 28, 2014
Mileage	50,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

WE HAVE BEEN PLAGUED WITH A STEERING WHEEL COLUMN PROBLEM FOR OVER 18 MONTHS. THIS PROBLEM STARTED AT 50,000 MILES. IT MADE A LOUD SQUEALING NOISE WHEN THE STEERING WHEEL WAS TURNED AND OVER THE NUMEROUS VISITS TO VARIOUS GMC DEALERS, WE WERE REPEATEDLY TOLD THERE WAS NOTHING WRONG AND IT WAS SAFE TO DRIVE. AFTER CONTACTING GMC ITSELF, THEY SENT US TO A DEALER WHO AT FIRST AGAIN SAID THERE WAS NOTHING WRONG. THEN TWO HOURS AFTER BEING CHALLENGED THEY RETESTED AND 'DISCOVERED' WHAT THEY DESCRIBED AS WEAR AND TEAR. WE WERE CHARGED $1,250 AND GIVEN A 1 YEAR WARRANTY. THEY DENIED THIS WAS A RECALLED COMPONENT. I STILL DO NOT TRUST THE RESULTS NOR THIS CAR, BUT I CANNOT AFFORD GETTING ANOTHER CAR. *JS

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