NHTSA Complaint #10616871 — 2003 TOYOTA SEQUOIA

2003 TOYOTA SEQUOIA LIMITED FRAME RECALL ISSUES. BOUGHT NEW FROM DEL TOYOTA IN PENNSYLVANIA (DEALER # 9001) HAVE HAD SEVERAL UNRELATED/POSSIBLE RELATED RECALLS SINCE PURCHASE. JULY: RECEIVED MAILING FROM TOYOTA IN REFERENCE TO POSSIBLE FRAME RECALL. SET UP DEALERSHIP APPT. 7/24/14: DROPPED OFF CAR @ DEALERSHIP FOR RECALL REVIEW, PROVIDED WITH RENTAL FOR 2 DAYS, AFTER THEY FORGOT ABOUT US IN THE WAITING AREA. IN 24H DEALERSHIP NOTIFIED US: NO RUST & WILL APPLY RUST PROTECTANT COATING. 24H LATER: NOTIFIED BY DEALERSHIP: FOUND A HOLE ON CROSS MEMBER THAT HOLDS THE TRANS ON LEFT SIDE. SPOKE WITH HEAD OF MAINTENANCE REGARDING ISSUE & RESOLUTION. OUTCOME: FRAME REPLACED @ NO COST BUT, IF CERTAIN PARTS ARE BROKEN DURNING THE REMOVALS OR INSTALLATION THE COST IS OUR RESPONSIBILITY. THE FRAME WILL TAKE 1-2 MONTH TO ORDER. TOLD THAT THEY WILL NOT OFFER A RENTAL DURING THAT TIME & THE VEHICLE IS SAFE TO DRIVE "I WOULDN'T LET YOU LEAVE IF IT WASN'T SAFE." INITIATED A TOYOTA CLAIM NUMBER, SHOULD BE CONTACTED BY CASE MANAGER WITHIN 24 BUSINESS HOURS. NO CONTACT YET. UPON RESEARCHING LIKE ISSUES WITH THE SAME MAKE/MODEL/YEAR. A LARGE MAJORITY OF PEOPLE ARE HANDED A VERY LARGE BILL AFTER THE FRAME INSTALLATION & ARE CONTINUING TO HAVE ISSUES STEMMING FROM THE FRAME REPLACEMENT. THE COSTS ARE NOT BEING COVERED BY TOYOTA. I DO NOT FEEL SAFE DRIVING MY VEHICLE IN FEAR THAT I WILL CRASH/BE INJURED OR CAUSE SOMEONE ELSE TO CRASH/BE INJURED. VERY DISAPPOINTED THAT TOYOTA IS NOT STANDING BEHIND THEIR RECALL/SERVICE. *JS